Along the long side of the enclosure between the top half and bottom half, there is a small indent in the plastic. You can insert a small flat heat screw driver into this slot, and while gently pressing the screw driver against the side, twist the driver to "crack" open the enclosure. Some...

The digital outputs on the HUB0002 are limited to 3.3V, but there is a VINT device (OUT1100_0) that has 4 digital outputs that operate at 5V.

https://www.phidgets.com/?prodid=714

I can confirm that I see this behaviour as well. We can look into it and see if it is something that can be fixed via firmware upgrade.

No the device should not ever enter an idle state, it should stay active as long as you have it opened.

1. What behaviour do you see when it loses connection? Is there a detach event?

2. Are you doing anything specific with the encoder when it loses connection or is it happening randomly?

Are you setting the VelocityLimit at any point? if so what are you setting it to? Additionally, what is your acceleration set to, if you set it?

The more info the better so I can try to replicate the issue

The major change on the 1047 is going to version 200, where it will no longer allow use with Phidget21 libraries (our older version of the libraries). If you are using Phidget22 libraries, this won't affect you. However going to 301 is advised. Downgrading is an option if 301 introduces any new prob...

The product revisions can be seen on the product page -> Specifications tab, and scroll down to the very bottom.

Yes you are right, the user guide doesn't make it very clear that that is not a function of the device itself, and only a function of the Control Panel Example. The velocity calculations have to be coded in manually when writing your own program. This is done in the onPositionChange event by dividin...

The best way to do this is by Serial Number. All USB Phidgets have a serial number, so your VINT Hub will have one, and the 1047_2B will have one. These numbers are always printed on a sticker on the device itself, but can also be found by opening the Phidget Control Panel - the serial number will b...

What is your CurrentLimit set to? With max acceleration, you should see the duty cycle go from 0.0 to 1.0 in 10ms. If the device is current-limited, it will bring down the drive strength to meet this current limit. Using a current limit of 0.5A vs 4.0A could definitely cause a slower acceleration, n...