Running Phidget 2.1 on win 11

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Aksel
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Running Phidget 2.1 on win 11

Post by Aksel »

Hi,
I experiencing som trouble running Phidget 2.1 on a windows 11 machine. I know that Phidget 2.1 is out of support. But the trouble is we have an old program using 2.1 and when the old pc broke down we bought a new NUC pc with windows 11 on it, not thinking it would be at problem.

When the computer is booted both Phidgets and programs start up as it should. Everything works just as it should. All Phidget inputs is picked up by our game. Then aftter some time the inputs from the phidgets get slow and is being transferred in clumps. Seems like it is hanging somewhere on the “way”. If you keep tapping the buttons then the input goes through but late. So if tap button “A” once and then five times on button “B”, then on fifth tap button “A” goes throught and sixt tap button “B” goes through. So seems like all data is coming through nothing is lost just arrives in late and in clumps, and you need to activate the buttons several times to get the data through.
When I open phidget control panel I can tell that the phidgets are in use. If I disconnect both phidget boards from the pc and put them back in, the error persist. Sometimes it helps to close the program that uses the phidgets and sometimes you need to reboot the machine before it works again.
Some days the setup runs all day with no problems at all, and some days it only runs a short time before the problem exist.

We are running Phidget 2.1.8.243 on windows 11 pro N. We have two Phidget 1012 (0/16/16) boards connected.

Does any one have any ideas on a solution? Any help is appreciated. :D

Regards
Aksel
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Patrick
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Re: Running Phidget 2.1 on win 11

Post by Patrick »

Do you have access to the source? It might be worthwhile upgrading to phidget22.

Are you opening the Phidgets directly, or are you using the webservice?

Do you happen to have library logging enabled? There may be errors that could point at a solution.

Have you tried your program on another Windows 11 PC to rule out PC issues?

-Patrick
Aksel
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Re: Running Phidget 2.1 on win 11

Post by Aksel »

Hi Patrick,
I don't have acces to the source so changing the program is not in play. This will be to costly for us.

The phidgets is connect directly to the machine and not running web service.

I tried enabling logging but has so far not turned up anything.

Yes we have tried it on a windows 10 aswell with same outcome. The same error occurred.

The strange thing is that sometimes runs all day without errors, an some days the errors comes several times a day.


Kind regards
Aksel
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Patrick
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Re: Running Phidget 2.1 on win 11

Post by Patrick »

I'm not sure how much help I can be. Phidget21 has been stable for a long time, so I suspect something in your program is causing the slow down, but it's very hard to know. What language is your program written in?

-Patrick
Aksel
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Re: Running Phidget 2.1 on win 11

Post by Aksel »

Hi,
It is a game running in Unity game engine. Yeah I know, it is properly something with the game. It is just strange that it works all day some days. And today it started up and had the error within 30min with no one using it.

Regards
Aksel
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