Terms and Conditions - Revision history

Lmpacent: /* Payment Terms */

2026-05-01T17:15:56Z

Payment Terms

@@ Line 120: / Line 120: @@
 |style="background: #f0f0f0" align=left|Wire transfers are only accepted for orders over $200.00 USD (excluding shipping charges). There is a $25.00 USD charge for wire transfers under $500.00 USD. Any fees charged by the sending bank are your responsibility.<br />Please make sure that the amount sent to us covers both our invoice and your bank fees.  Products are not shipped until the money is deposited in our bank account.  We recommend that you e-mail orders@phidgets.com with the amount of the transfer and the invoice you are paying.  <br />Any order for which payment is not received within 15 days, will be canceled.
 |}
 ==Security and Privacy==

Lmpacent: /* Security and Privacy */

2026-04-15T16:12:13Z

Security and Privacy

← Older revision		Revision as of 16:12, 15 April 2026
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	We use your e-mail address to let you know your shipment's tracking number. Your phone number is required by the Courier Company. We do not sell, rent or give any of your personal information to any unrelated third parties with the exception of Moneris for authorizing credit card payments and the Courier company to let them know where to deliver the shipment and how to contact you if there is any problems.		We use your e-mail address to let you know your shipment's tracking number. Your phone number is required by the Courier Company. We do not sell, rent or give any of your personal information to any unrelated third parties with the exception of Moneris for authorizing credit card payments and the Courier company to let them know where to deliver the shipment and how to contact you if there is any problems.

	If you have any questions or concerns about our Security and Privacy policy~~, call us at 1.403.282.7335 or e-mail us at support@phidgets~~.~~com~~		{{ContactUs\|Contact us}} if you have any questions or concerns about our Security and Privacy policy.

	Phidgets Inc. uses various Google Analytics tools such as conversion tracking in order to improve the effectiveness of the website. These statistics are completely anonymous.		Phidgets Inc. uses various Google Analytics tools such as conversion tracking in order to improve the effectiveness of the website. These statistics are completely anonymous.

Lmpacent: /* Security and Privacy */

2026-04-15T16:11:33Z

Security and Privacy

← Older revision		Revision as of 16:11, 15 April 2026
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	==Security and Privacy==		==Security and Privacy==
	Phidgets Inc. pledges a safe and worry-free shopping experience. IF you are using the current version of Internet Explorer, on the checkout page where you enter your credit card information, you will notice a a locked padlock icon on the top bar your browser window. If you are using Mozilla Firefox, you will notice a locked padlock icon in the bottom right corner of your browser window. If this icon does not appear, please contact us directly to complete your purchase. These icons tell you that the page you are on is secure. We use Secure Sockets Layer (SSL 128-bit) technology with a digital certificate by GeoTrust, Inc. for Internet security to protect your personal information. This encryption makes it impossible for anyone to read your information in transit. We do not store your credit information and it is deleted once it has been securely transmitted to Moneris for processing.		Phidgets Inc. pledges a safe and worry-free shopping experience. If you are using the current version of Internet Explorer, on the checkout page where you enter your credit card information, you will notice a a locked padlock icon on the top bar your browser window. If you are using Mozilla Firefox, you will notice a locked padlock icon in the bottom right corner of your browser window. If this icon does not appear, please contact us directly to complete your purchase. These icons tell you that the page you are on is secure. We use Secure Sockets Layer (SSL 128-bit) technology with a digital certificate by GeoTrust, Inc. for Internet security to protect your personal information. This encryption makes it impossible for anyone to read your information in transit. We do not store your credit information and it is deleted once it has been securely transmitted to Moneris for processing.

	We use your e-mail address to let you know your shipment's tracking number. Your phone number is required by the Courier Company. We do not sell, rent or give any of your personal information to any unrelated third parties with the exception of Moneris for authorizing credit card payments and the Courier company to let them know where to deliver the shipment and how to contact you if there is any problems.		We use your e-mail address to let you know your shipment's tracking number. Your phone number is required by the Courier Company. We do not sell, rent or give any of your personal information to any unrelated third parties with the exception of Moneris for authorizing credit card payments and the Courier company to let them know where to deliver the shipment and how to contact you if there is any problems.

Lmpacent: /* Holidays */

2026-03-13T01:39:25Z

Holidays

Mparadis: /* Holidays */

2025-11-13T18:18:16Z

Holidays

← Older revision		Revision as of 18:18, 13 November 2025
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	\|style="background: #f0f0f0" align=center\| Christmas and New Years		\|style="background: #f0f0f0" align=center\| Christmas and New Years
	\|style="background: #f0f0f0" align=center\| Varies		\|style="background: #f0f0f0" align=center\| Varies
	\|style="background: #f0f0f0" align=center\| ~~TBA~~		\|style="background: #f0f0f0" align=center\| Dec 24 - Jan 4
	\|style="background: #f0f0f0" align=center\| TBA		\|style="background: #f0f0f0" align=center\| TBA
	\|-		\|-
	\|}		\|}

Burley at 13:18, 31 July 2025

2025-07-31T13:18:10Z

← Older revision		Revision as of 13:18, 31 July 2025
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	===Unopened Product===		===Unopened Product===
	Phidgets accepts returns of unopened products within 30 days of the date of purchase. To initiate a return, please contact us by phone or email to obtain an RMA number. Products must be shipped back to Phidgets Inc. prepaid. A refund will be issued to your credit card once we receive and inspect the returned items.		Phidgets accepts returns of unopened products within 30 days of the date of purchase. To initiate a return, please contact us by phone or email to obtain an RMA number. Products must be shipped back to Phidgets Inc. prepaid. A refund will be issued to your credit card once we receive and inspect the returned items. The refund excludes the cost of shipping as well as any duties or brokerage charges incurred.

	Returns received after 30 days are subject to a restocking fee of 25% of the package's value (minimum $5.00, maximum $500).		Returns received after 30 days are subject to a restocking fee of 25% of the package's value (minimum $5.00, maximum $500).

Lmpacent: /* All returns must be authorized by Phidgets Inc. */

2025-06-16T22:47:36Z

All returns must be authorized by Phidgets Inc.

← Older revision		Revision as of 22:47, 16 June 2025
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	==Product Returns==		==Product Returns==
	===All ~~returns must be authorized by Phidgets Inc.~~===		===All Returns Must Be Authorized===
	Before returning a package {{ContactUs\|contact us}} and ask for a Return Merchandise Authorization or RMA number. Once you have received it, put the RMA number on the outside of the packaging as well as the packing slip so that it is possible for us to track what the package is supposed to be. Any merchandise returned without an RMA number clearly visible on the packaging will be charged an administrative fee of $25.00 or the value of the returned product, whichever is less ''if we are able to determine what it is''. In the event we are unable to determine what the package is, it will be refused and returned to the sender.		Before returning a package {{ContactUs\|contact us}} and ask for a Return Merchandise Authorization or RMA number. Once you have received it, put the RMA number on the outside of the packaging as well as the packing slip so that it is possible for us to track what the package is supposed to be. Any merchandise returned without an RMA number clearly visible on the packaging will be charged an administrative fee of $25.00 or the value of the returned product, whichever is less ''if we are able to determine what it is''. In the event we are unable to determine what the package is, it will be refused and returned to the sender.

Lmpacent: /* We shipped the wrong/incomplete product */

2025-06-16T22:46:32Z

We shipped the wrong/incomplete product

← Older revision		Revision as of 22:46, 16 June 2025
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	Unfortunately we cannot accept returns on any items which are cut to custom lengths. This includes: cable, wire, roller chain, linear shaft, rotary shaft, and t-slot extrusions.		Unfortunately we cannot accept returns on any items which are cut to custom lengths. This includes: cable, wire, roller chain, linear shaft, rotary shaft, and t-slot extrusions.

	===We ~~shipped~~ the ~~wrong~~/~~incomplete product~~===		===We Shipped the Wrong/Incomplete Product===
	{{ContactUs\|Contact us}}. We will get the correct product sent to you immediately, and will pay all shipping charges.		{{ContactUs\|Contact us}}. We will get the correct product sent to you immediately, and will pay all shipping charges.

Lmpacent: /* Tracking your order */

2025-06-16T22:45:44Z

Tracking your order

← Older revision		Revision as of 22:45, 16 June 2025
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	Customs policies vary by country, so we recommend contacting your local customs office for more information.		Customs policies vary by country, so we recommend contacting your local customs office for more information.

	===Tracking ~~your order~~===		===Tracking Your Order===
	You can track your shipment using the tracking number sent to you by email when your order was shipped.		You can track your shipment using the tracking number sent to you by email when your order was shipped.

Patrick at 19:25, 15 May 2025

2025-05-15T19:25:44Z

← Older revision		Revision as of 01:39, 13 March 2026
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	! style="text-align:center;"\| Holiday		! style="text-align:center;"\| Holiday
	! style="text-align:center;"\| Description		! style="text-align:center;"\| Description
	~~! style="text-align:center;"\| 2025~~
	! style="text-align:center;"\| 2026		! style="text-align:center;"\| 2026
			! style="text-align:center;"\| 2027
	\|-		\|-
	\|style="background: #f0f0f0" align=center\| Alberta Family Day		\|style="background: #f0f0f0" align=center\| Alberta Family Day
	\|style="background: #f0f0f0" align=center\| Third Monday in February		\|style="background: #f0f0f0" align=center\| Third Monday in February
	~~\|style="background: #f0f0f0" align=center\| Feb 17~~
	\|style="background: #f0f0f0" align=center\| Feb 16		\|style="background: #f0f0f0" align=center\| Feb 16
			\|style="background: #f0f0f0" align=center\| Feb 15
	\|-		\|-
	\|style="background: #f0f0f0" align=center\| Good Friday		\|style="background: #f0f0f0" align=center\| Good Friday
	\|style="background: #f0f0f0" align=center\| Friday before Easter Sunday		\|style="background: #f0f0f0" align=center\| Friday before Easter Sunday
	~~\|style="background: #f0f0f0" align=center\| Apr 18~~
	\|style="background: #f0f0f0" align=center\| Apr 3		\|style="background: #f0f0f0" align=center\| Apr 3
			\|style="background: #f0f0f0" align=center\| Mar 26
	\|-		\|-
	\|style="background: #f0f0f0" align=center\| Victoria Day		\|style="background: #f0f0f0" align=center\| Victoria Day
	\|style="background: #f0f0f0" align=center\| Monday before May 25		\|style="background: #f0f0f0" align=center\| Monday before May 25
	~~\|style="background: #f0f0f0" align=center\| May 19~~
	\|style="background: #f0f0f0" align=center\| May 18		\|style="background: #f0f0f0" align=center\| May 18
			\|style="background: #f0f0f0" align=center\| May 24
	\|-		\|-
	\|style="background: #f0f0f0" align=center\| Canada Day		\|style="background: #f0f0f0" align=center\| Canada Day
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	\|style="background: #f0f0f0" align=center\| Jul 1		\|style="background: #f0f0f0" align=center\| Jul 1
	\|-		\|-
	\|style="background: #f0f0f0" align=center\| ~~Heritage Day~~		\|style="background: #f0f0f0" align=center\| Civic Holiday
	\|style="background: #f0f0f0" align=center\| First Monday in August		\|style="background: #f0f0f0" align=center\| First Monday in August
	~~\|style="background: #f0f0f0" align=center\| Aug 4~~
	\|style="background: #f0f0f0" align=center\| Aug 3		\|style="background: #f0f0f0" align=center\| Aug 3
			\|style="background: #f0f0f0" align=center\| Aug 2
	\|-		\|-
	\|style="background: #f0f0f0" align=center\| Labour Day		\|style="background: #f0f0f0" align=center\| Labour Day
	\|style="background: #f0f0f0" align=center\| First Monday in September		\|style="background: #f0f0f0" align=center\| First Monday in September
	~~\|style="background: #f0f0f0" align=center\| Sept 1~~
	\|style="background: #f0f0f0" align=center\| Sept 7		\|style="background: #f0f0f0" align=center\| Sept 7
			\|style="background: #f0f0f0" align=center\| Sept 6
	\|-		\|-
	\|style="background: #f0f0f0" align=center\| Thanksgiving		\|style="background: #f0f0f0" align=center\| Thanksgiving
	\|style="background: #f0f0f0" align=center\| Second Monday in October		\|style="background: #f0f0f0" align=center\| Second Monday in October
	~~\|style="background: #f0f0f0" align=center\| Oct 13~~
	\|style="background: #f0f0f0" align=center\| Oct 12		\|style="background: #f0f0f0" align=center\| Oct 12
			\|style="background: #f0f0f0" align=center\| Oct 11
	\|-		\|-
	\|style="background: #f0f0f0" align=center\| Remembrance Day		\|style="background: #f0f0f0" align=center\| Remembrance Day
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	\|style="background: #f0f0f0" align=center\| Christmas and New Years		\|style="background: #f0f0f0" align=center\| Christmas and New Years
	\|style="background: #f0f0f0" align=center\| Varies		\|style="background: #f0f0f0" align=center\| Varies
	\|style="background: #f0f0f0" align=center\| ~~Dec 24 - Jan 4~~		\|style="background: #f0f0f0" align=center\| TBA
	\|style="background: #f0f0f0" align=center\| TBA		\|style="background: #f0f0f0" align=center\| TBA
	\|-		\|-
	\|}		\|}

← Older revision		Revision as of 19:25, 15 May 2025
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	For goods with an intrinsic value up to €150, VAT must be collected at the time of purchase. This means for orders under $200 USD, we require prepayment of VAT and brokerage fees at checkout to ensure fast, hassle-free delivery.		For goods with an intrinsic value up to €150, VAT must be collected at the time of purchase. This means for orders under $200 USD, we require prepayment of VAT and brokerage fees at checkout to ensure fast, hassle-free delivery.

	For orders over $200 USD, we provide the option to prepay all applicable ~~customs~~ fees (including VAT and brokerage). If you choose this option, the quoted amount is guaranteed — there will be no additional charges upon delivery.		For orders over $200 USD, we provide the option to prepay all applicable import fees (including VAT and brokerage). If you choose this option, the quoted amount is guaranteed — there will be no additional charges upon delivery.

	We use UPS® Global Checkout to collect ~~customs~~ fees based on your product's HS Code and Country of Origin. There is a fee associated with the UPS® Global Checkout service. At Phidgets Inc., we continually monitor and negotiate all fees to ensure our customers receive the best deal possible.		We use UPS® Global Checkout to collect import fees and taxes based on your product's HS Code and Country of Origin. There is a fee associated with the UPS® Global Checkout service. At Phidgets Inc., we continually monitor and negotiate all fees to ensure our customers receive the best deal possible.

	Customs policies vary by country, so we recommend contacting your local customs office for more information.		Customs policies vary by country, so we recommend contacting your local customs office for more information.
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	At checkout, we provide the option to prepay these fees. If you choose this option, the quoted amount is guaranteed — there will be no additional charges upon delivery.		At checkout, we provide the option to prepay these fees. If you choose this option, the quoted amount is guaranteed — there will be no additional charges upon delivery.

	We use UPS® Global Checkout to collect ~~customs~~ fees based on your product's HS Code and Country of Origin. There is a fee associated with the UPS® Global Checkout service. At Phidgets Inc., we continually monitor and negotiate all fees to ensure our customers receive the best deal possible.		We use UPS® Global Checkout to collect import fees and taxes based on your product's HS Code and Country of Origin. There is a fee associated with the UPS® Global Checkout service. At Phidgets Inc., we continually monitor and negotiate all fees to ensure our customers receive the best deal possible.

	Customs policies vary by country, so we recommend contacting your local customs office for more information.		Customs policies vary by country, so we recommend contacting your local customs office for more information.
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	* '''FCA (Free Carrier):''' Used when shipping on the customer’s carrier account. Risk and responsibility transfer to the customer once the goods are handed over to the carrier at our facility.		* '''FCA (Free Carrier):''' Used when shipping on the customer’s carrier account. Risk and responsibility transfer to the customer once the goods are handed over to the carrier at our facility.

	* '''DDP (Delivered Duty Paid):''' Used when the customer chooses to pre-pay ~~customs duties~~ and taxes at checkout. We handle all import fees and deliver the goods to the destination address.		* '''DDP (Delivered Duty Paid):''' Used when the customer chooses to pre-pay import fees and taxes at checkout. We handle all import fees and deliver the goods to the destination address.

	* '''DAP (Delivered at Place):''' Used when the customer opts to pay ~~customs duties~~ and taxes upon delivery. We deliver the goods, but the customer is responsible for paying any import fees directly to the carrier.		* '''DAP (Delivered at Place):''' Used when the customer opts to pay import fees and taxes upon delivery. We deliver the goods, but the customer is responsible for paying any import fees directly to the carrier.

	==Product Returns==		==Product Returns==