https://www.phidgets.com/docs/api.php?action=feedcontributions&feedformat=atom&user=BernardPhidgets Support - User contributions [en]2026-04-15T07:24:55ZUser contributionsMediaWiki 1.39.8https://www.phidgets.com/docs/index.php?title=What_is_VINT%3F&diff=27322What is VINT?2017-06-15T14:48:07Z<p>Bernard: </p>
<hr />
<div>[[Category:Primer]]<br />
<br />
__NOTOC__<br />
<br />
[[Image:VINTports.jpg|link=|300px]]<br />
<br />
VINT stands for '''V'''ersatile '''Int'''erface, and it's the system that all modern Phidget boards use to communicate to one another. Everything is backwards compatible and we still support all direct-to-USB Phidgets. A {{VINTHub}} hosts a number of VINT ports than can be used to connect to other Phidgets, or directly to switches, LEDs or sensors. The main advantages of VINT are ''versatility, modularity, connectivity'' and ''stability''. <br />
<br />
===Versatility===<br />
A VINT Hub Port is a versatile interface that combines the functionality of Phidgets analog inputs, digital inputs, and digital outputs. It uses the same [[Phidgets Connectors|connector type]] as Phidgets Analog Inputs, so you can use the same sensor cables that came with those sensors. The mode of each port can be selected in software by creating a new object and opening it on the desired port. This allows for maximum flexibility and ensures that you can make the most of the ports on your hub. For information on the differences between VINT Ports and Analog Inputs, go to the [[Phidgets Connectors]] page.<br />
<br />
<br />
<br />
{|style="color: black; width: 100%; text-align:center; border-style: solid; border-width: 2px;" cellpadding="10"<br />
|- valign="top"<br />
|style="text-align:center;" colspan="2" |<br />
<br />
=== VINT Device Mode ===<br />
<br />
[[Image:vint-v.jpg|280px|link=]]<br />
<br />
This mode is for connecting to a Phidgets VINT device. These devices differ from analog sensors because instead of just reporting a 0-5V voltage, they can communicate with the VINT hub to provide more complex data or receive commands from the VINT hub to change settings. Because the communication is digital, it is also immune to electrical interference between the hub and the device.<br />
|-<br />
|<br />
=== Digital Input Mode ===<br />
<br />
[[Image:vint-di.jpg|280px|link=]]<br />
<br />
In digital input mode, the VINT port can act as an active-low digital input. This mode is great for reading the state of buttons and switches. <br />
<br />
|<br />
=== Voltage Ratio Input Mode ===<br />
<br />
[[Image:vint-vr.jpg|280px|link=]]<br />
<br />
In voltage ratio input mode, the VINT port will read the voltage on the white wire and compare it to the voltage being supplied on the red wire. This mode will let you read any ratiometric Phidgets sensor.<br />
|-<br />
|<br />
<br />
=== Voltage Input Mode ===<br />
<br />
[[Image:vint-vi.jpg|280px|link=]]<br />
<br />
In voltage input mode, the VINT port will read the voltage on the white wire. This can be used to interface a non-ratiometric sensor, or to measure the voltage in a 5V digital circuit.<br />
|<br />
=== Digital Output Mode ===<br />
<br />
[[Image:vint-do.jpg|280px|link=]]<br />
<br />
In digital output mode, a VINT port can behave like a 3.3V digital output. You could use this mode to blink an LED or switch on a MOSFET. And don't worry if you still need a 5V digital output; there are VINT modules available that provide multiple 5V digital outputs on a single VINT port.<br />
|}<br />
<br />
<br />
<br />
===Modularity===<br />
[[Image:ioboards.jpg|300px|thumb|right|link=|Various VINT I/O extension modules]]<br />
In the past, we needed to strike a delicate balance when it came to adding inputs and outputs to our Phidgets. Include too few, and many users would need to buy additional InterfaceKits for their project. Add too many, and a bunch of users would be forced to pay for the increased cost and size of the Phidget. Due to the versatility of VINT, you can program the Phidget's ports to behave as whatever your project needs. For example, if you only needed digital outputs, you could set all six ports to digital output mode. If you need more than six inputs or outputs, you can buy an I/O module. <br />
<br />
Our I/O modules are intelligent VINT devices that expand the number of inputs or outputs you can have on a VINT Hub Phidget. If your project needed a ton of analog inputs to interface Phidgets sensors, you could program all six ports as intelligent VINT devices and connect six 8x Voltage Input Phidgets, resulting in 48 sensor inputs on one USB connection.<br />
The bottom line is that nobody has to pay for extra functionality they'll never use, and the users that need extra won't be paying any more than before since all of the I/O modules are competitively priced.<br />
<br />
===Connectivity===<br />
<br />
While the InterfaceKit was often the center of a Phidget system, there were many Phidgets that were too complicated to connect through simple analog and digital ports: Accelerometers, LED controllers, motor controllers, and thermocouple adapters, just to name a few. As a result, larger Phidget systems tended to sprawl, taking up several of your computer's USB ports and sometimes causing reach problems due to the maximum USB cable distance of 5 meters. This has all changed with VINT; intelligent VINT versions of these complicated Phidgets have been made, so you can connect them directly to a VINT Hub Phidget with ordinary 3-wire sensor cables.<br />
<br />
<br />
<br />
[[Image:VINTcompare.jpg|link=|370px]] [[Image:boldarrow.jpg|link=|100px]] [[Image: VINTcompare2.jpg|link=|380px]]<br />
<br />
<br />
<br />
Of course, you can still use other USB-connected Phidgets alongside the VINT Hub Phidget if you want, and you can control both from the same program.<br />
<br />
=== Stability ===<br />
[[Image:isolation.jpg|link=|thumb|300px|An example of isolation on a VINT device. The orange regions illustrate the two isolated halves of the board. The chips that straddle the halves on the top and bottom are optocouplers that transmit the communication from your PC to the processor on the board. The chip in the middle also straddles the two halves, but this chip has internally isolated these two pins from the rest of them.]]<br />
Normally, an analog sensor operates by measuring its surroundings, converting that measurement into a voltage between 0 and 5 volts, and pulling its data line up to that voltage. The advantage to a system like this is that it's simple and usually compatible with other systems. One major downside, however, is how vulnerable this signal is to electromagnetic interference. A strong magnetic field produced by a running motor, the arc on a mechanical relay, or other mechanisms in the system can push the voltage on the data line up and down, resulting in inaccurate data. VINT communications avoid this problem by communicating using a protocol rather than a raw voltage. If the electromagnetic interference is great enough, the sensor may drop a data packet or two, but will soon resume sending data. This way, you can be sure that any data you receive is unaffected by interference.<br />
<br />
Many VINT devices also come built-in with data and power isolation to prevent power fluctuations from entering the system. These fluctuations can cause unreliability by distorting reference values and in serious cases, damage parts of the system. [[Electricity Primer#Shared_Grounds|These kinds of problems]] normally occur when multiple devices are powered by the same supply and current from the ground of one device enters other systems, or generally any application where small, sensitive components and high-power electronics need to coexist in the same system. An attached VINT device that has isolation built-in can be thought of an entirely separate circuit, since power is provided via a small transformer and data is transmitted with an opto-coupler.<br />
<br />
<br clear="all"><br />
<br />
=== Related Pages ===<br />
<br />
* [[What is a Phidget?]]<br />
* [[Phidgets Connectors]]</div>Bernardhttps://www.phidgets.com/docs/index.php?title=Terms_and_Conditions&diff=27299Terms and Conditions2017-06-14T21:28:48Z<p>Bernard: </p>
<hr />
<div>[[Category:Linked From Website]]<br />
<br />
==Product Warranty==<br />
<br />
All Phidgets products are warranted to be free of defects in material or workmanship under normal use and service for a period of one year from the date of shipment. This warranty does not include damage resulting from accident or misuse. The warranty is also void if the product is modified. This warranty is in lieu of all other warranties expressed or implied including the implied warranties of merchantability of fitness for a particular purpose, whether arising by law, custom or conduct, and the rights and remedies provided under this warranty are exclusive and in lieu of any other rights or remedies. In no event shall Phidgets Incorporated be liable for consequential damages.<br />
<br />
If you believe that your product is defective while still under warranty, {{ContactUs|contact us}}. Once the support desk confirms that the product is defective, we will issue you an RMA number and will replace your defective product free of charge.<br />
<br />
<br />
==Shipping==<br />
===Last Call at 12:00PM===<br />
Unless we are unusually busy most orders received before 12:00 PM Mountain Time - Canada (GMT-07:00) Monday to Friday will be shipped on the same day.<br />
<br />
Orders which contain cut to length parts may not necessarily ship same day as there is significant processing time associated with these orders. <br />
<br />
===Shipping Costs===<br />
The shipping cost is calculated at Checkout and submitted for your review before you confirm your order. When multiple shipping options are available for your destination, we will list all available options and let you choose.<br />
<br />
Note that a $5.00 handling charge is added to all orders which are under $50.00.<br />
<br />
If you have your own account with UPS, you can use it and be billed directly by them. In that case you have more shipping options available to you.<br />
<br />
===Shipping in Canada===<br />
We use UPS Express Saver™ - Overnight delivery, and UPS Standard - 3 to 5 business days ground delivery.<br />
<br />
===Shipping to the United States===<br />
<br />
====UPS Express Saver™ - Overnight====<br />
<br />
'''Shipments under $2000.00USD''': we pay all costs in bringing the goods to you including import duties and taxes. In other words your shipping costs are what we put on our invoice. Contact us if you are getting any extra invoices from UPS.<br />
<br />
'''Shipments over $2000.00USD''': you are responsible for duty and taxes if applicable and will have to pay UPS directly on top of the shipping cost we put on our invoice.<br />
<br />
====UPS Standard - Ground 3 to 5 business days====<br />
'''Shipments under $800.00USD''': we pay all costs in bringing the goods to you including import duties and taxes. In other words your shipping costs are what we put on our invoice. Contact us if you are getting any extra invoices from UPS.<br />
<br />
'''Shipment over $800.00USD''' UPS will collect Entry Preparation Fees directly from you when delivering the package, and for duty and taxes if applicable. <br />
<br />
:'''Entry Preparation Fees'''<br />
:*All rates are in U.S. funds<br />
:*Rates do not include applicable duties or taxes<br />
<br />
{| style="border:1px solid darkgray;" cellpadding="7px;"<br />
|-style="background: #d1d1d1" align=center <br />
! Value for duty|| UPS Standard Service<br />
|-<br />
|style="background: #f0f0f0" align=center|$0.00 to $800.00<br />
|style="background: #f0f0f0" align=center|No Charge<br />
|-<br />
|style="background: #f0f0f0" align=center|$800.01 to $1,250.00<br />
|style="background: #f0f0f0" align=center|$28.75<br />
|-<br />
|style="background: #f0f0f0" align=center|$1,250.01 to $2,500.00<br />
|style="background: #f0f0f0" align=center|$40.50<br />
|-<br />
|style="background: #f0f0f0" align=center|Each Additional $1,000.00<br />
|style="background: #f0f0f0" align=center|$1.95<br />
|}<br />
<br />
===International Shipments===<br />
We use UPS Worldwide Express Saver™, and UPS Worldwide Expedited for international locations that cannot be reached with Express Saver.<br />
<br />
Goods shipped to an international destination may be subject to import duties and taxes, which are levied once the goods reach your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Since customs policies vary widely from country to country, you should contact your local customs office for further information.<br />
<br />
===Tracking your order===<br />
You can track your shipment by going to www.UPS.ca and using the tracking number that was e-mailed to you when your order shipped.<br />
<br />
===Refunds on Late Deliveries===<br />
<br />
Normally, UPS will offer a service guarantee refund when their deliveries arrive late. However, for companies that apply for shipping discounts, this refund does not apply. Phidgets Inc. has applied for such discounts in order to keep shipping costs down and regrettably cannot offer compensation for late shipments.<br />
<br />
===Damaged or Lost Shipment===<br />
<br />
'''Shipping on our UPS account''' - Report all damaged or lost shipments to support@phidgets.com and include your order number. According to UPS, in order to be considered lost, a package must be undelivered 24 hours after the expected delivery date and time. Before contacting us, check your shipment status at ups.ca.<br />
<br />
Damaged or lost items will be replaced at no charge (including shipping costs).<br />
<br />
'''Shipping on your UPS account''' - You must notify your local UPS office. If they confirm that they have lost your shipment, you must repurchase the lost or damaged products from Phidgets and file a claim with your local UPS in order to get reimbursed.<br />
<br />
===Refused/Missed Delivery===<br />
If, when the package arrives there is no one to accept delivery UPS will redeliver 2 more times. This is standard UPS protocol. If delivery fails they will keep the package for 5 days and then return it to us. We will then refund you the cost you paid minus the cost of shipping (both directions) and a flat $50 charge to a maximum of the total cost of the package. This applies to packages which failed delivery due to no one being present as well as packages which were refused delivery by a person at the delivery location.<br />
<br />
===Import Restrictions to Russia===<br />
If you are wanting to ship an order to Russia you MUST have a valid business license number in order to complete the shipment. You can include this number in the comments field of the order form. The reason for this is best explained by UPS:<br />
<br />
"Customs authorities in Russia have tightened restrictions on import shipments to Russia, in particular on dutiable shipments sent to private individuals. These shipments are currently under extraordinary scrutiny in an effort to improve accuracy of the accompanying shipping documentation. These additional requirements lead to an unprecedented number of customs holds and delays in delivery. UPS has therefore temporarily suspended the acceptance of dutiable shipments sent to private individuals in Russia until further notice. We regret this step and are confident that, together with the Russian customs authorities, a solution can be found. UPS continues to accept all non-dutiable document shipments to private individuals in Russia and all commercial shipments addressed to businesses." [http://www.ups.com/content/hr/en/about/news/service_updates/20100526_restrictions.html]<br />
<br />
==Product Returns==<br />
===All returns must be authorized by Phidgets Inc.===<br />
Before returning a package {{ContactUs|contact us}} and ask for a Return Merchandise Authorization or RMA number. Once you have received it, put the RMA number on the outside of the packaging as well as the packing slip so that it is possible for us to track what the package is supposed to be. Any merchandise returned without an RMA number clearly visible on the packaging will be charged an administrative fee of $25.00 or the value of the returned product, whichever is less ''if we are able to determine what it is''. In the event we are unable to determine what the package is, it will be refused and returned to the sender.<br />
<br />
===Unopened Product===<br />
Phidgets will take back any unopened product for a period of 30 days from the date of purchase. Just call or e-mail us for a RMA number and ship the product back to Phidgets prepaid and we will refund your credit card as soon as we receive and inspect the returned goods.<br />
<br />
Products that are returned after 30 days are subject to a re-stocking charge of 25% of the package's value (minimum $5.00) to a maximum of $500.<br />
<br />
We do '''not''' accept returns after 90 days.<br />
<br />
===We shipped the wrong/incomplete product===<br />
{{ContactUs|Contact us}}. We will get the correct product sent to you immediately, and will pay all shipping charges.<br />
<br />
==Payment Terms==<br />
We accept credit cards, PayPal, and Wire Transfers.<br />
<br />
{| style="border:1px solid darkgray;" cellpadding="7px;"<br />
|-style="background: #d1d1d1" align=center <br />
! Payment Method|| Terms<br />
|-<br />
|style="background: #f0f0f0" align=center|Credit Cards<br />
|style="background: #f0f0f0" align=left|Visa, MasterCard, American Express (for order in CAD only)<br />
|-<br />
|style="background: #f0f0f0" align=center|PayPal<br />
|style="background: #f0f0f0" align=left|PayPal is accepted. There are no extra fees for using PayPal<br />
|-<br />
|style="background: #f0f0f0" align=center|Wire Transfers<br />
|style="background: #f0f0f0" align=left|Wire transfers are only accepted for orders over $200.00 USD (excluding shipping charges). There is a $25.00 USD charge for wire transfers under $500.00 USD. Any fees charged by the sending bank are your responsibility.<br />Please make sure that the amount sent to us covers both our invoice and your bank fees. Products are not shipped until the money is deposited in our bank account. We recommend that you e-mail orders@phidgets.com with the amount of the transfer and the invoice you are paying. <br />Any order for which payment is not received within 15 days, will be canceled.<br />
|}<br />
<br />
==Security and Privacy==<br />
Phidgets Inc. pledges a safe and worry-free shopping experience. IF you are using the current version of Internet Explorer, on the checkout page where you enter your credit card information, you will notice a a locked padlock icon on the top bar your browser window. If you are using Mozilla Firefox, you will notice a locked padlock icon in the bottom right corner of your browser window. If this icon does not appear, please contact us directly to complete your purchase. These icons tell you that the page you are on is secure. We use Secure Sockets Layer (SSL 128-bit) technology with a digital certificate by GeoTrust, Inc. for Internet security to protect your personal information. This encryption makes it impossible for anyone to read your information in transit. We do not store your credit information and it is deleted once it has been securely transmitted to Moneris for processing.<br />
<br />
We use your e-mail address to let you know your shipment's tracking number. Your phone number is required by the Courier Company. We do not sell, rent or give any of your personal information to any unrelated third parties with the exception of Moneris for authorizing credit card payments and the Courier company to let them know where to deliver the shipment and how to contact you if there is any problems.<br />
<br />
If you have any questions or concerns about our Security and Privacy policy, call us at 1.403.282.7335 or e-mail us at support@phidgets.com<br />
<br />
Phidgets Inc. uses various Google Analytics tools such as conversion tracking in order to improve the effectiveness of the website. These statistics are completely anonymous.<br />
<br />
==Holidays==<br />
Phidgets, Inc. will be closed on the following days. During these times, the site will still be accessible and orders can be placed, but they will not ship until the next business day.<br />
<br />
{| style="border:1px solid darkgray;" cellpadding="7px;"<br />
|-style="background: #d1d1d1" align=center <br />
|+'''Phidgets Inc. Holidays'''<br />
! Holiday || Description || 2016 || 2017<br />
|-<br />
|style="background: #f0f0f0" align=center| New Year's Holiday<br />
|style="background: #f0f0f0" align=center| First two days of January<br />
|style="background: #f0f0f0" align=center| Jan 1<br />
|style="background: #f0f0f0" align=center| Jan 1<br />
|-<br />
|style="background: #f0f0f0" align=center| Alberta Family Day<br />
|style="background: #f0f0f0" align=center| Third Monday in February<br />
|style="background: #f0f0f0" align=center| Feb 15<br />
|style="background: #f0f0f0" align=center| Feb 20<br />
|-<br />
|style="background: #f0f0f0" align=center| Good Friday<br />
|style="background: #f0f0f0" align=center| Friday before Easter Sunday<br />
|style="background: #f0f0f0" align=center| Mar 25<br />
|style="background: #f0f0f0" align=center| Apr 14<br />
|-<br />
|style="background: #f0f0f0" align=center| Victoria Day<br />
|style="background: #f0f0f0" align=center| Monday before May 25<br />
|style="background: #f0f0f0" align=center| May 23<br />
|style="background: #f0f0f0" align=center| May 22<br />
|-<br />
|style="background: #f0f0f0" align=center| Canada Day<br />
|style="background: #f0f0f0" align=center| First day of July<br />
|style="background: #f0f0f0" align=center| Jul 1<br />
|style="background: #f0f0f0" align=center| Jul 1<br />
|-<br />
|style="background: #f0f0f0" align=center| Heritage Day<br />
|style="background: #f0f0f0" align=center| First Monday in August<br />
|style="background: #f0f0f0" align=center| Aug 1<br />
|style="background: #f0f0f0" align=center| Aug 7<br />
|-<br />
|style="background: #f0f0f0" align=center| Labour Day<br />
|style="background: #f0f0f0" align=center| First Monday in September<br />
|style="background: #f0f0f0" align=center| Sept 4<br />
|style="background: #f0f0f0" align=center| Sept 4<br />
|-<br />
|style="background: #f0f0f0" align=center| Thanksgiving<br />
|style="background: #f0f0f0" align=center| Second Monday in October<br />
|style="background: #f0f0f0" align=center| Oct 10<br />
|style="background: #f0f0f0" align=center| Oct 9<br />
|-<br />
|style="background: #f0f0f0" align=center| Remembrance Day<br />
|style="background: #f0f0f0" align=center| November 11<br />
|style="background: #f0f0f0" align=center| Nov 11<br />
|style="background: #f0f0f0" align=center| Nov 11<br />
|-<br />
|style="background: #f0f0f0" align=center| Christmas Holiday<br />
|style="background: #f0f0f0" align=center| Dec 22 to the New Year<br />
|style="background: #f0f0f0" align=center| Dec 22 to the New Year<br />
|style="background: #f0f0f0" align=center| TBA<br />
|-<br />
|}</div>Bernardhttps://www.phidgets.com/docs/index.php?title=Terms_and_Conditions&diff=26748Terms and Conditions2017-06-07T18:30:27Z<p>Bernard: </p>
<hr />
<div>[[Category:Linked From Website]]<br />
<br />
==Product Warranty==<br />
<br />
All Phidgets products are warranted to be free of defects in material or workmanship under normal use and service for a period of one year from the date of shipment. This warranty does not include damage resulting from accident or misuse. The warranty is also void if the product is modified. This warranty is in lieu of all other warranties expressed or implied including the implied warranties of merchantability of fitness for a particular purpose, whether arising by law, custom or conduct, and the rights and remedies provided under this warranty are exclusive and in lieu of any other rights or remedies. In no event shall Phidgets Incorporated be liable for consequential damages.<br />
<br />
If you believe that your product is defective while still under warranty, {{ContactUs|contact us}}. Once the support desk confirms that the product is defective, we will issue you an RMA number and will replace your defective product free of charge.<br />
<br />
<br />
==Shipping==<br />
===Last Call at 12:00PM===<br />
Most orders received before 12:00 PM Mountain Time - Canada (GMT-07:00) Monday to Friday will be shipped on the same day.<br />
<br />
This does not apply to cut-to-length products.<br />
<br />
===Shipping Costs===<br />
The shipping cost is calculated at Checkout and submitted for your review before you confirm your order. When multiple shipping options are available for your destination, we will list all available options and let you choose.<br />
<br />
Note that a $5.00 handling charge is added to all orders which are under $50.00.<br />
<br />
If you have your own account with UPS, you can use it and be billed directly by them. In that case you have more shipping options available to you.<br />
<br />
===Shipping in Canada===<br />
We use UPS Express Saver™ - Overnight delivery, and UPS Standard - 3 to 5 business days ground delivery.<br />
<br />
===Shipping to the United States===<br />
====UPS Express Saver™ - Overnight====<br />
<br />
'''Shipments under $2000.00USD''' we pay all costs in bringing the goods to you including import duties and taxes. In other words your shipping costs are what we put on our invoice. Contact us if you are getting any extra invoices from UPS.<br />
<br />
'''Shipments over $2000.00USD''', you are responsible for duty and taxes if applicable and will have to pay UPS directly on top of the shipping cost we put on our invoice.<br />
<br />
====UPS Standard - Ground 3 to 5 business days====<br />
'''Shipment under $800.00USD''', we pay all costs in bringing the goods to you including import duties and taxes. In other words your shipping costs are what we put on our invoice. Contact us if you are getting any extra invoices from UPS.<br />
<br />
'''Shipment over $800.00USD''' UPS will collect Entry Preparation Fees directly from you when delivering the package, and for duty and taxes if applicable. <br />
<br />
:'''Entry Preparation Fees'''<br />
:*All rates are in U.S. funds<br />
:*Rates do not include applicable duties or taxes<br />
<br />
{| style="border:1px solid darkgray;" cellpadding="7px;"<br />
|-style="background: #d1d1d1" align=center <br />
! Value for duty|| UPS Standard Service<br />
|-<br />
|style="background: #f0f0f0" align=center|$0.00 to $800.00<br />
|style="background: #f0f0f0" align=center|No Charge<br />
|-<br />
|style="background: #f0f0f0" align=center|$800.01 to $1,250.00<br />
|style="background: #f0f0f0" align=center|$28.75<br />
|-<br />
|style="background: #f0f0f0" align=center|$1,250.01 to $2,500.00<br />
|style="background: #f0f0f0" align=center|$40.50<br />
|-<br />
|style="background: #f0f0f0" align=center|Each Additional $1,000.00<br />
|style="background: #f0f0f0" align=center|$1.95<br />
|}<br />
<br />
===International Shipments===<br />
We use UPS Worldwide Express Saver™, and UPS Worldwide Expedited for international locations that cannot be reached with Express Saver.<br />
<br />
Goods shipped to an international destination may be subject to import duties and taxes, which are levied once the goods reach your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Since customs policies vary widely from country to country, you should contact your local customs office for further information.<br />
<br />
===Tracking your order===<br />
You can track your shipment by going to www.UPS.ca and using the tracking number that was e-mailed to you when your order shipped.<br />
<br />
===Refunds on Late Deliveries===<br />
<br />
Normally, UPS will offer a service guarantee refund when their deliveries arrive late. However, for companies that apply for shipping discounts, this refund does not apply. Phidgets Inc. has applied for such discounts in order to keep shipping costs down and regrettably cannot offer compensation for late shipments.<br />
<br />
===Damaged or Lost Shipment===<br />
<br />
'''Shipping on our UPS account''' - Report all damaged or lost shipments to orders@phidgets.com and include your order number. According to UPS, in order to be considered lost, a package must be undelivered 24 hours after the expected delivery date and time. Before contacting us, check your shipment status at ups.ca.<br />
<br />
Damaged or lost items will be replaced at no charge (including shipping costs).<br />
<br />
'''Shipping on your UPS account''' - You must notify your local UPS office. If they confirm that they have lost your shipment, you must repurchase the lost or damaged products from Phidgets and file a claim with your local UPS in order to get reimbursed.<br />
<br />
===Refused/Missed Delivery===<br />
If, when the package arrives there is no one to accept delivery UPS will redeliver 2 more times. This is standard UPS protocol. If delivery fails they will keep the package for 5 days and then return it to us. We will then refund you the cost you paid minus the cost of shipping (both directions) and a flat $50 charge to a maximum of the total cost of the package. This applies to packages which failed delivery due to no one being present as well as packages which were refused delivery by a person at the delivery location.<br />
<br />
===Import Restrictions to Russia===<br />
If you are wanting to ship an order to Russia you MUST have a valid business license number in order to complete the shipment. You can include this number in the comments field of the order form. The reason for this is best explained by UPS:<br />
<br />
"Customs authorities in Russia have tightened restrictions on import shipments to Russia, in particular on dutiable shipments sent to private individuals. These shipments are currently under extraordinary scrutiny in an effort to improve accuracy of the accompanying shipping documentation. These additional requirements lead to an unprecedented number of customs holds and delays in delivery. UPS has therefore temporarily suspended the acceptance of dutiable shipments sent to private individuals in Russia until further notice. We regret this step and are confident that, together with the Russian customs authorities, a solution can be found. UPS continues to accept all non-dutiable document shipments to private individuals in Russia and all commercial shipments addressed to businesses." [http://www.ups.com/content/hr/en/about/news/service_updates/20100526_restrictions.html]<br />
<br />
==Product Returns==<br />
===All returns must be authorized by Phidgets Inc.===<br />
Before returning a package {{ContactUs|contact us}} and ask for a Return Merchandise Authorization or RMA number. Once you have received it, put the RMA number on the outside of the packaging as well as the packing slip so that it is possible for us to track what the package is supposed to be. Any merchandise returned without an RMA number clearly visible on the packaging will be charged an administrative fee of $25.00 or the value of the returned product, whichever is less. In the event we are unable to determine what the package is, it will be refused and returned to the sender.<br />
<br />
===Unopened Product===<br />
Phidgets will take back any unopened product for a period of 30 days from the date of purchase. Just call or e-mail us for a RMA number and ship the product back to Phidgets prepaid and we will refund your credit card as soon as we receive and inspect the returned goods.<br />
<br />
Products that are returned after 30 days are subject to a re-stocking charge of 25% of the package's value (minimum $5.00) to a maximum of $500.<br />
<br />
We do '''not''' accept returns after 90 days.<br />
<br />
===Product under Warranty===<br />
All Phidgets products are warranted to be free of defects in material or workmanship under normal use and service for a period of one year from the purchase date. This warranty does not include damage resulting from accident or misuse. The warranty is also void if the product has been modified.<br />
<br />
If you believe that your product is defective while still under warranty, {{ContactUs|contact us}}. Once the support desk confirms that the product is defective, you will be given a RMA number and we will replace the defective product.<br />
<br />
===We shipped the wrong/incomplete product===<br />
{{ContactUs|Contact us}}, we will get the correct product sent to you immediately, we will pay all shipping charges.<br />
<br />
==Payment Terms==<br />
We accept credit cards, PayPal, and Wire Transfers.<br />
<br />
{| style="border:1px solid darkgray;" cellpadding="7px;"<br />
|-style="background: #d1d1d1" align=center <br />
! Payment Method|| Terms<br />
|-<br />
|style="background: #f0f0f0" align=center|Credit Cards<br />
|style="background: #f0f0f0" align=left|Visa, MasterCard, American Express (for order in CAD only)<br />
|-<br />
|style="background: #f0f0f0" align=center|PayPal<br />
|style="background: #f0f0f0" align=left|PayPal is accepted. There are no extra fees for using PayPal<br />
|-<br />
|style="background: #f0f0f0" align=center|Wire Transfers<br />
|style="background: #f0f0f0" align=left|Wire transfers are only accepted for orders over $200.00 USD (excluding shipping charges). There is a $25.00 USD charge for wire transfers under $500.00 USD. Any fees charged by the sending bank are your responsibility.<br />Please make sure that the amount sent to us covers both our invoice and your bank fees. Products are not shipped until the money is deposited in our bank account. We recommend that you e-mail orders@phidgets.com with the amount of the transfer and the invoice you are paying. <br />Any order for which payment is not received within 15 days, will be canceled.<br />
|}<br />
<br />
==Security and Privacy==<br />
Phidgets Inc. pledges a safe and worry-free shopping experience. IF you are using the current version of Internet Explorer, on the checkout page where you enter your credit card information, you will notice a a locked padlock icon on the top bar your browser window. If you are using Mozilla Firefox, you will notice a locked padlock icon in the bottom right corner of your browser window. If this icon does not appear, please contact us directly to complete your purchase. These icons tell you that the page you are on is secure. We use Secure Sockets Layer (SSL 128-bit) technology with a digital certificate by GeoTrust, Inc. for Internet security to protect your personal information. This encryption makes it impossible for anyone to read your information in transit. We do not store your credit information and it is deleted once it has been securely transmitted to Moneris for processing.<br />
<br />
We use your e-mail address to let you know your shipment's tracking number. Your phone number is required by the Courier Company. We do not sell, rent or give any of your personal information to any unrelated third parties with the exception of Moneris for authorizing credit card payments and the Courier company to let them know where to deliver the shipment and how to contact you if there is any problems.<br />
<br />
If you have any questions or concerns about our Security and Privacy policy, call us at 1.403.282.7335 or e-mail us at support@phidgets.com<br />
<br />
Phidgets Inc. uses various Google Analytics tools such as conversion tracking in order to improve the effectiveness of the website. These statistics are completely anonymous.<br />
<br />
==Holidays==<br />
Phidgets, Inc. will be closed on the following days. During these times, the site will still be accessible and orders can be placed, but they will not ship until the next business day.<br />
<br />
{| style="border:1px solid darkgray;" cellpadding="7px;"<br />
|-style="background: #d1d1d1" align=center <br />
|+'''Phidgets Inc. Holidays'''<br />
! Holiday || Description || 2015 || 2016<br />
|-<br />
|style="background: #f0f0f0" align=center| New Year's Holiday<br />
|style="background: #f0f0f0" align=center| First two days of January<br />
|style="background: #f0f0f0" align=center| Jan 1<br />
|style="background: #f0f0f0" align=center| Jan 1<br />
|-<br />
|style="background: #f0f0f0" align=center| Alberta Family Day<br />
|style="background: #f0f0f0" align=center| Third Monday in February<br />
|style="background: #f0f0f0" align=center| Feb 16<br />
|style="background: #f0f0f0" align=center| Feb 15<br />
|-<br />
|style="background: #f0f0f0" align=center| Good Friday<br />
|style="background: #f0f0f0" align=center| Friday before Easter Sunday<br />
|style="background: #f0f0f0" align=center| Apr 3<br />
|style="background: #f0f0f0" align=center| Mar 25<br />
|-<br />
|style="background: #f0f0f0" align=center| Victoria Day<br />
|style="background: #f0f0f0" align=center| Monday before May 25<br />
|style="background: #f0f0f0" align=center| May 18<br />
|style="background: #f0f0f0" align=center| May 23<br />
|-<br />
|style="background: #f0f0f0" align=center| Canada Day<br />
|style="background: #f0f0f0" align=center| First day of July<br />
|style="background: #f0f0f0" align=center| Jul 1<br />
|style="background: #f0f0f0" align=center| Jul 1<br />
|-<br />
|style="background: #f0f0f0" align=center| Heritage Day<br />
|style="background: #f0f0f0" align=center| First Monday in August<br />
|style="background: #f0f0f0" align=center| Aug 3<br />
|style="background: #f0f0f0" align=center| Aug 1<br />
|-<br />
|style="background: #f0f0f0" align=center| Labour Day<br />
|style="background: #f0f0f0" align=center| First Monday in September<br />
|style="background: #f0f0f0" align=center| Sept 7<br />
|style="background: #f0f0f0" align=center| Sept 5<br />
|-<br />
|style="background: #f0f0f0" align=center| Thanksgiving<br />
|style="background: #f0f0f0" align=center| Second Monday in October<br />
|style="background: #f0f0f0" align=center| Oct 12<br />
|style="background: #f0f0f0" align=center| Oct 10<br />
|-<br />
|style="background: #f0f0f0" align=center| Remembrance Day<br />
|style="background: #f0f0f0" align=center| November 11<br />
|style="background: #f0f0f0" align=center| Nov 11<br />
|style="background: #f0f0f0" align=center| Nov 11<br />
|-<br />
|style="background: #f0f0f0" align=center| Christmas Holiday<br />
|style="background: #f0f0f0" align=center| Dec 24 to the New Year<br />
|style="background: #f0f0f0" align=center| Dec 24-31<br />
|style="background: #f0f0f0" align=center| TBA<br />
|-<br />
|}</div>Bernardhttps://www.phidgets.com/docs/index.php?title=Terms_and_Conditions&diff=26736Terms and Conditions2017-06-07T17:02:16Z<p>Bernard: </p>
<hr />
<div>[[Category:Linked From Website]]<br />
<br />
==Product Warranty==<br />
<br />
All Phidgets products are warranted to be free of defects in material or workmanship under normal use and service for a period of one year from the date of shipment. This warranty does not include damage resulting from accident or misuse. The warranty is also void if the product is modified. This warranty is in lieu of all other warranties expressed or implied including the implied warranties of merchantability of fitness for a particular purpose, whether arising by law, custom or conduct, and the rights and remedies provided under this warranty are exclusive and in lieu of any other rights or remedies. In no event shall Phidgets Incorporated be liable for consequential damages.<br />
<br />
If you believe that your product is defective while still under warranty, {{ContactUs|contact us}}. Once the support desk confirms that the product is defective, we will issue you an RMA number and will replace your defective product free of charge.<br />
<br />
<br />
==Shipping==<br />
===Last Call at 12:00PM===<br />
Most orders received before 12:00 PM Mountain Time - Canada (GMT-07:00) Monday to Friday will be shipped on the same day.<br />
<br />
This does not apply to cut-to-length products.<br />
<br />
===Shipping Costs===<br />
The shipping cost is calculated at Checkout and submitted for your review before you confirm your order. When multiple shipping options are available for your destination, we will list all available options and let you choose.<br />
<br />
Note that a $5.00 handling charge is added to all orders which are under $50.00.<br />
<br />
If you have your own account with UPS, you can use it and be billed directly by them. In that case you have more shipping options available to you.<br />
<br />
===Shipping in Canada===<br />
We use UPS Express Saver™ - Overnight delivery, and UPS Standard - 3 to 5 business days ground delivery.<br />
<br />
===Shipping to the United States===<br />
====UPS Express Saver™ - Overnight====<br />
<br />
'''Shipments under $2000.00USD''' we pay all costs in bringing the goods to you including import duties and taxes. In other words your shipping costs are what we put on our invoice. Contact us if you are getting any extra invoices from UPS.<br />
<br />
'''Shipments over $2000.00USD''', you are responsible for duty and taxes if applicable and will have to pay UPS directly on top of the shipping cost we put on our invoice.<br />
<br />
====UPS Standard - Ground 3 to 5 business days====<br />
'''Shipment under $800.00USD''', we pay all costs in bringing the goods to you including import duties and taxes. In other words your shipping costs are what we put on our invoice. Contact us if you are getting any extra invoices from UPS.<br />
<br />
'''Shipment over $800.00USD''' UPS will collect Entry Preparation Fees directly from you when delivering the package, and for duty and taxes if applicable. <br />
<br />
:'''Entry Preparation Fees'''<br />
:*All rates are in U.S. funds<br />
:*Rates do not include applicable duties or taxes<br />
<br />
{| style="border:1px solid darkgray;" cellpadding="7px;"<br />
|-style="background: #d1d1d1" align=center <br />
! Value for duty|| UPS Standard Service<br />
|-<br />
|style="background: #f0f0f0" align=center|$0.00 to $800.00<br />
|style="background: #f0f0f0" align=center|No Charge<br />
|-<br />
|style="background: #f0f0f0" align=center|$800.01 to $1,250.00<br />
|style="background: #f0f0f0" align=center|$28.75<br />
|-<br />
|style="background: #f0f0f0" align=center|$1,250.01 to $2,500.00<br />
|style="background: #f0f0f0" align=center|$40.50<br />
|-<br />
|style="background: #f0f0f0" align=center|Each Additional $1,000.00<br />
|style="background: #f0f0f0" align=center|$1.95<br />
|}<br />
<br />
===International Shipments===<br />
We use UPS Worldwide Express Saver™, and UPS Worldwide Expedited for international locations that cannot be reached with Express Saver.<br />
<br />
Goods shipped to an international destination may be subject to import duties and taxes, which are levied once the goods reach your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Since customs policies vary widely from country to country, you should contact your local customs office for further information.<br />
<br />
===Tracking your order===<br />
You can track your shipment by going to www.UPS.ca and using the tracking number that was e-mailed to you when your order shipped.<br />
<br />
===Refunds on Late Deliveries===<br />
<br />
Normally, UPS will offer a service guarantee refund when their deliveries arrive late. However, for companies that apply for shipping discounts, this refund does not apply. Phidgets Inc. has applied for such discounts in order to keep shipping costs down and regrettably cannot offer compensation for late shipments.<br />
<br />
===Damaged or Lost Shipment===<br />
<br />
'''Shipping on our UPS account''' - Report all damaged or lost shipments to orders@phidgets.com and include your order number. According to UPS, in order to be considered lost, a package must be undelivered 24 hours after the expected delivery date and time. Before contacting us, check your shipment status at ups.ca.<br />
<br />
Damaged or lost items will be replaced at no charge (including shipping costs).<br />
<br />
'''Shipping on your UPS account''' - You must notify your local UPS office. If they confirm that they have lost your shipment, you must repurchase the lost or damaged products from Phidgets and file a claim with your local UPS in order to get reimbursed.<br />
<br />
===Refused/Missed Delivery===<br />
If, when the package arrives there is no one to accept delivery UPS will redeliver 2 more times. This is standard UPS protocol. If delivery fails they will keep the package for 5 days and then return it to us. We will then refund you the cost you paid minus the cost of shipping (both directions) and a flat $50 charge to a maximum of the total cost of the package. This applies to packages which failed delivery due to no one being present as well as packages which were refused delivery by a person at the delivery location.<br />
<br />
===Import Restrictions to Russia===<br />
If you are wanting to ship an order to Russia you MUST have a valid business license number in order to complete the shipment. You can include this number in the comments field of the order form. The reason for this is best explained by UPS:<br />
<br />
"Customs authorities in Russia have tightened restrictions on import shipments to Russia, in particular on dutiable shipments sent to private individuals. These shipments are currently under extraordinary scrutiny in an effort to improve accuracy of the accompanying shipping documentation. These additional requirements lead to an unprecedented number of customs holds and delays in delivery. UPS has therefore temporarily suspended the acceptance of dutiable shipments sent to private individuals in Russia until further notice. We regret this step and are confident that, together with the Russian customs authorities, a solution can be found. UPS continues to accept all non-dutiable document shipments to private individuals in Russia and all commercial shipments addressed to businesses." [http://www.ups.com/content/hr/en/about/news/service_updates/20100526_restrictions.html]<br />
<br />
==Product Returns==<br />
===All returns must be authorized by Phidgets Inc.===<br />
Before returning a package {{ContactUs|contact us}} and ask for a Return Merchandise Authorization or RMA number. Once you have received it, put the RMA number on the outside of the packaging as well as the packing slip so that it is possible for us to track what the package is supposed to be. Any merchandise returned without an RMA number clearly visible on the packaging will be charged an administrative fee of $25.00 or the value of the returned product, whichever is less. In the event we are unable to determine what the package is, it will be refused and returned to the sender.<br />
<br />
===Unopened Product===<br />
Phidgets will take back any unopened product for a period of 30 days from the date of purchase. Just call or e-mail us for a RMA number and ship the product back to Phidgets prepaid and we will refund your credit card as soon as we receive and inspect the returned goods.<br />
<br />
Products that are returned after 30 days are subject to a re-stocking charge of 25% of the package's value (minimum $5.00) to a maximum of $500.<br />
<br />
We do '''not''' accept returns after 90 days.<br />
<br />
===Product under Warranty===<br />
All Phidgets products are warranted to be free of defects in material or workmanship under normal use and service for a period of one year from the purchase date. This warranty does not include damage resulting from accident or misuse. The warranty is also void if the product has been modified.<br />
<br />
If you believe that your product is defective while still under warranty, {{ContactUs|contact us}}. Once the support desk confirms that the product is defective, you will be given a RMA number and we will replace the defective product.<br />
<br />
===We shipped the wrong/incomplete product===<br />
{{ContactUs|Contact us}}, we will get the correct product sent to you immediately, we will pay all shipping charges.<br />
<br />
==Payment Terms==<br />
We accept credit cards, PayPal, and Wire Transfers.<br />
<br />
{| style="border:1px solid darkgray;" cellpadding="7px;"<br />
|-style="background: #d1d1d1" align=center <br />
! Payment Method|| Terms<br />
|-<br />
|style="background: #f0f0f0" align=center|Credit Cards<br />
|style="background: #f0f0f0" align=left|Visa, MasterCard, American Express (for order in CAD only)<br />
|-<br />
|style="background: #f0f0f0" align=center|PayPal<br />
|style="background: #f0f0f0" align=left|PayPal is accepted. There are no extra fees for using PayPal<br />
|-<br />
|style="background: #f0f0f0" align=center|Wire Transfers<br />
|style="background: #f0f0f0" align=left|Wire transfers are only accepted for orders over $200.00 USD (excluding shipping charges). There is a $25.00 USD charge for wire transfers under $500.00 USD. Any fees charged by the sending bank are your responsibility.<br />Please make sure that the amount sent to us covers both our invoice and your bank fees. Products are not shipped until the money is deposited in<br /> our bank account. We recommend that you e-mail orders@phidgets.com with the amount of the transfer and the invoice you are paying. <br />Any order for which payment is not received within 15 days, will be canceled.<br />
|}<br />
<br />
==Security and Privacy==<br />
Phidgets Inc. pledges a safe and worry-free shopping experience. IF you are using the current version of Internet Explorer, on the checkout page where you enter your credit card information, you will notice a a locked padlock icon on the top bar your browser window. If you are using Mozilla Firefox, you will notice a locked padlock icon in the bottom right corner of your browser window. If this icon does not appear, please contact us directly to complete your purchase. These icons tell you that the page you are on is secure. We use Secure Sockets Layer (SSL 128-bit) technology with a digital certificate by GeoTrust, Inc. for Internet security to protect your personal information. This encryption makes it impossible for anyone to read your information in transit. We do not store your credit information and it is deleted once it has been securely transmitted to Moneris for processing.<br />
<br />
We use your e-mail address to let you know your shipment's tracking number. Your phone number is required by the Courier Company. We do not sell, rent or give any of your personal information to any unrelated third parties with the exception of Moneris for authorizing credit card payments and the Courier company to let them know where to deliver the shipment and how to contact you if there is any problems.<br />
<br />
If you have any questions or concerns about our Security and Privacy policy, call us at 1.403.282.7335 or e-mail us at support@phidgets.com<br />
<br />
Phidgets Inc. uses various Google Analytics tools such as conversion tracking in order to improve the effectiveness of the website. These statistics are completely anonymous.<br />
<br />
==Holidays==<br />
Phidgets, Inc. will be closed on the following days. During these times, the site will still be accessible and orders can be placed, but they will not ship until the next business day.<br />
<br />
{| style="border:1px solid darkgray;" cellpadding="7px;"<br />
|-style="background: #d1d1d1" align=center <br />
|+'''Phidgets Inc. Holidays'''<br />
! Holiday || Description || 2015 || 2016<br />
|-<br />
|style="background: #f0f0f0" align=center| New Year's Holiday<br />
|style="background: #f0f0f0" align=center| First two days of January<br />
|style="background: #f0f0f0" align=center| Jan 1<br />
|style="background: #f0f0f0" align=center| Jan 1<br />
|-<br />
|style="background: #f0f0f0" align=center| Alberta Family Day<br />
|style="background: #f0f0f0" align=center| Third Monday in February<br />
|style="background: #f0f0f0" align=center| Feb 16<br />
|style="background: #f0f0f0" align=center| Feb 15<br />
|-<br />
|style="background: #f0f0f0" align=center| Good Friday<br />
|style="background: #f0f0f0" align=center| Friday before Easter Sunday<br />
|style="background: #f0f0f0" align=center| Apr 3<br />
|style="background: #f0f0f0" align=center| Mar 25<br />
|-<br />
|style="background: #f0f0f0" align=center| Victoria Day<br />
|style="background: #f0f0f0" align=center| Monday before May 25<br />
|style="background: #f0f0f0" align=center| May 18<br />
|style="background: #f0f0f0" align=center| May 23<br />
|-<br />
|style="background: #f0f0f0" align=center| Canada Day<br />
|style="background: #f0f0f0" align=center| First day of July<br />
|style="background: #f0f0f0" align=center| Jul 1<br />
|style="background: #f0f0f0" align=center| Jul 1<br />
|-<br />
|style="background: #f0f0f0" align=center| Heritage Day<br />
|style="background: #f0f0f0" align=center| First Monday in August<br />
|style="background: #f0f0f0" align=center| Aug 3<br />
|style="background: #f0f0f0" align=center| Aug 1<br />
|-<br />
|style="background: #f0f0f0" align=center| Labour Day<br />
|style="background: #f0f0f0" align=center| First Monday in September<br />
|style="background: #f0f0f0" align=center| Sept 7<br />
|style="background: #f0f0f0" align=center| Sept 5<br />
|-<br />
|style="background: #f0f0f0" align=center| Thanksgiving<br />
|style="background: #f0f0f0" align=center| Second Monday in October<br />
|style="background: #f0f0f0" align=center| Oct 12<br />
|style="background: #f0f0f0" align=center| Oct 10<br />
|-<br />
|style="background: #f0f0f0" align=center| Remembrance Day<br />
|style="background: #f0f0f0" align=center| November 11<br />
|style="background: #f0f0f0" align=center| Nov 11<br />
|style="background: #f0f0f0" align=center| Nov 11<br />
|-<br />
|style="background: #f0f0f0" align=center| Christmas Holiday<br />
|style="background: #f0f0f0" align=center| Dec 24 to the New Year<br />
|style="background: #f0f0f0" align=center| Dec 24-31<br />
|style="background: #f0f0f0" align=center| TBA<br />
|-<br />
|}</div>Bernardhttps://www.phidgets.com/docs/index.php?title=Terms_and_Conditions&diff=26731Terms and Conditions2017-06-07T16:45:33Z<p>Bernard: </p>
<hr />
<div>[[Category:Linked From Website]]<br />
<br />
==Product Warranty==<br />
<br />
All Phidgets products are warranted to be free of defects in material or workmanship under normal use and service for a period of one year from the date of shipment. This warranty does not include damage resulting from accident or misuse. The warranty is also void if the product is modified. This warranty is in lieu of all other warranties expressed or implied including the implied warranties of merchantability of fitness for a particular purpose, whether arising by law, custom or conduct, and the rights and remedies provided under this warranty are exclusive and in lieu of any other rights or remedies. In no event shall Phidgets Incorporated be liable for consequential damages.<br />
<br />
If you believe that your product is defective while still under warranty, {{ContactUs|contact us}}. Once the support desk confirms that the product is defective, we will issue you an RMA number and will replace your defective product free of charge.<br />
<br />
<br />
==Shipping==<br />
===Last Call at 12:00PM===<br />
Most orders received before 12:00 PM Mountain Time - Canada (GMT-07:00) Monday to Friday will be shipped on the same day.<br />
<br />
This does not apply to cut-to-length products.<br />
<br />
We use UPS Express Saver™, UPS Standard (Ground to the United States and Canada), UPS Worldwide Express Saver™, and UPS Worldwide Expedited for international locations that cannot be reached with Express Saver; all our shipments are tracked and fully insured.<br />
<br />
===Shipping Costs===<br />
The shipping cost is calculated at Checkout and submitted for your review before you confirm your order. When multiple shipping options are available for your destination, we will list all available options and let you choose.<br />
<br />
Note that a $5.00 handling charge is added to all orders which are under $50.00.<br />
<br />
If you have your own account with UPS, you can use it and be billed directly by them. In that case you have more shipping options available to you.<br />
<br />
===Shipping in Canada===<br />
We use UPS Express Saver™ - Overnight delivery, and UPS Standard - 3 to 5 business days ground delivery.<br />
<br />
===Shipping to the United States===<br />
====UPS Express Saver™==== - delivery to most U.S. metropolitan areas, usually by the end of the next business day.<br />
'''Shipments under $2000.00USD''' we pay all costs in bringing the goods to you including import duties and taxes. In other words your shipping costs are what we put on our invoice. Contact us if you are getting any extra invoices from UPS.<br />
'''Shipments over $2000.00USD''', you are responsible for duty and taxes if applicable and will have to pay UPS directly on top of the shipping cost we put on our invoice.<br />
<br />
We also use UPS Standard (Ground) which offers a customs-cleared delivery service for shipments under $800.00 but will collect Entry Preparation Fees directly from you when delivering the package. <br />
<br />
:'''Entry Preparation Fees'''<br />
:*All rates are in U.S. funds<br />
:*Rates do not include applicable duties or taxes<br />
<br />
{| style="border:1px solid darkgray;" cellpadding="7px;"<br />
|-style="background: #d1d1d1" align=center <br />
! Value for duty|| UPS Standard Service<br />
|-<br />
|style="background: #f0f0f0" align=center|$0.00 to $800.00<br />
|style="background: #f0f0f0" align=center|No Charge<br />
|-<br />
|style="background: #f0f0f0" align=center|$800.01 to $1,250.00<br />
|style="background: #f0f0f0" align=center|$28.75<br />
|-<br />
|style="background: #f0f0f0" align=center|$1,250.01 to $2,500.00<br />
|style="background: #f0f0f0" align=center|$40.50<br />
|-<br />
|style="background: #f0f0f0" align=center|Each Additional $1,000.00<br />
|style="background: #f0f0f0" align=center|$1.95<br />
|}<br />
<br />
'''Shipments to Mexico'''<br />
<br />
UPS offers a customs-cleared delivery service to most Mexican metropolitan areas, usually by the end of the next business day.<br />
<br />
'''International Shipments'''<br />
<br />
Delivery is expected by the end of the second business day to major cities in Europe. You should allow 3 to 5 business days for international destinations other than European major cities.<br />
<br />
<font color = "#663300">'''UPS Worldwide Expedited™'''</font><br />
<br />
'''International Shipments'''<br />
<br />
UPS typically delivers within three to seven business days, depending on destination.<br />
<br />
<font color = "#663300">'''UPS Standard'''</font><br />
<br />
'''Shipments within Canada'''<br />
<br />
Allow 3 to 7 business days depending on the distance between Calgary and your destination.<br />
<br />
'''Shipments to the United States'''<br />
<br />
Allow 3 to 7 business days depending on the distance between Calgary and your destination.<br />
<br />
<br />
<br />
===Import Duties and taxes on International Shipments===<br />
Goods shipped to an international destination may be subject to import duties and taxes, which are levied once the goods reach your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Since customs policies vary widely from country to country, you should contact your local customs office for further information.<br />
<br />
===Tracking your order===<br />
You can track your shipment by going to www.UPS.ca and using the tracking number that was e-mailed to you when your order shipped.<br />
<br />
===Refunds on Late Deliveries===<br />
<br />
Normally, UPS will offer a service guarantee refund when their deliveries arrive late. However, for companies that apply for shipping discounts, this refund does not apply. Phidgets Inc. has applied for such discounts in order to keep shipping costs down and regrettably cannot offer compensation for late shipments.<br />
<br />
===Damaged or Lost Shipment===<br />
'''Shipping Prepaid'''<br />
<br />
Report all damaged or lost shipments to orders@phidgets.com and include your order number. According to UPS, in order to be considered lost, a package must be undelivered 24 hours after the expected delivery date and time. Before contacting us, check your shipment status at ups.ca.<br />
<br />
Damaged or lost items will be replaced at no charge (including shipping costs).<br />
<br />
'''Shipping Collect'''<br />
If you are shipping under your own account, you must notify your courier. If your courier confirms that they have lost your shipment, you must repurchase the lost or damaged products from Phidgets and file a claim with your courier in order to get reimbursed.<br />
<br />
===Refused/Missed Delivery===<br />
If, when the package arrives there is no one to accept delivery UPS will redeliver 2 more times. This is standard UPS protocol. If delivery fails the package will be returned to us and you will be refunded as follows: The refund amount will equal the cost you paid minus the cost of shipping (both directions) and a flat $50 charge to a maximum of the total cost of the package. This applies to packages which failed delivery due to no one being present as well as packages which were refused delivery by a person at the delivery location.<br />
<br />
===Import Restrictions to Russia===<br />
If you are wanting to ship an order to Russia you MUST have a valid business license number in order to complete the shipment. You can include this number in the comments field of the order form. The reason for this is best explained by UPS:<br />
<br />
"Customs authorities in Russia have tightened restrictions on import shipments to Russia, in particular on dutiable shipments sent to private individuals. These shipments are currently under extraordinary scrutiny in an effort to improve accuracy of the accompanying shipping documentation. These additional requirements lead to an unprecedented number of customs holds and delays in delivery. UPS has therefore temporarily suspended the acceptance of dutiable shipments sent to private individuals in Russia until further notice. We regret this step and are confident that, together with the Russian customs authorities, a solution can be found. UPS continues to accept all non-dutiable document shipments to private individuals in Russia and all commercial shipments addressed to businesses." [http://www.ups.com/content/hr/en/about/news/service_updates/20100526_restrictions.html]<br />
<br />
<br />
<br />
<br />
<br />
<br />
==Product Returns==<br />
===All returns must be authorized by Phidgets Inc.===<br />
Before returning a package {{ContactUs|contact us}} and ask for a Return Merchandise Authorization or RMA number. Once you have received it, put the RMA number on the outside of the packaging as well as the packing slip so that it is possible for us to track what the package is supposed to be. Any merchandise returned without an RMA number clearly visible on the packaging will be charged an administrative fee of $25.00 or the value of the returned product, whichever is less. In the event we are unable to determine what the package is, it will be refused and returned to the sender.<br />
<br />
===Unopened Product===<br />
Phidgets will take back any unopened product for a period of 30 days from the date of purchase. Just call or e-mail us for a RMA number and ship the product back to Phidgets prepaid and we will refund your credit card as soon as we receive and inspect the returned goods.<br />
<br />
Products that are returned after 30 days are subject to a re-stocking charge of 25% of the package's value (minimum $5.00) to a maximum of $500.<br />
<br />
We do '''not''' accept returns after 90 days.<br />
<br />
===Product under Warranty===<br />
All Phidgets products are warranted to be free of defects in material or workmanship under normal use and service for a period of one year from the purchase date. This warranty does not include damage resulting from accident or misuse. The warranty is also void if the product has been modified.<br />
<br />
If you believe that your product is defective while still under warranty, {{ContactUs|contact us}}. Once the support desk confirms that the product is defective, you will be given a RMA number and we will replace the defective product.<br />
<br />
===We shipped the wrong/incomplete product===<br />
{{ContactUs|Contact us}}, we will get the correct product sent to you immediately, we will pay all shipping charges.<br />
<br />
==Payment Terms==<br />
We accept credit cards, PayPal, and Wire Transfers.<br />
<br />
{| style="border:1px solid darkgray;" cellpadding="7px;"<br />
|-style="background: #d1d1d1" align=center <br />
! Payment Method|| Terms<br />
|-<br />
|style="background: #f0f0f0" align=center|Credit Cards<br />
|style="background: #f0f0f0" align=left|Visa, MasterCard, American Express (for order in CAD only)<br />
|-<br />
|style="background: #f0f0f0" align=center|PayPal<br />
|style="background: #f0f0f0" align=left|PayPal is accepted. There are no extra fees for using PayPal<br />
|-<br />
|style="background: #f0f0f0" align=center|Wire Transfers<br />
|style="background: #f0f0f0" align=left|Wire transfers are only accepted for orders over $200.00 USD (excluding shipping charges). There is a $25.00 USD charge for wire transfers under $500.00 USD. Any fees charged by the sending bank are your responsibility.<br />Please make sure that the amount sent to us covers both our invoice and your bank fees. Products are not shipped until the money is deposited in<br /> our bank account. We recommend that you e-mail orders@phidgets.com with the amount of the transfer and the invoice you are paying. <br />Any order for which payment is not received within 15 days, will be canceled.<br />
|}<br />
<br />
==Security and Privacy==<br />
Phidgets Inc. pledges a safe and worry-free shopping experience. IF you are using the current version of Internet Explorer, on the checkout page where you enter your credit card information, you will notice a a locked padlock icon on the top bar your browser window. If you are using Mozilla Firefox, you will notice a locked padlock icon in the bottom right corner of your browser window. If this icon does not appear, please contact us directly to complete your purchase. These icons tell you that the page you are on is secure. We use Secure Sockets Layer (SSL 128-bit) technology with a digital certificate by GeoTrust, Inc. for Internet security to protect your personal information. This encryption makes it impossible for anyone to read your information in transit. We do not store your credit information and it is deleted once it has been securely transmitted to Moneris for processing.<br />
<br />
We use your e-mail address to let you know your shipment's tracking number. Your phone number is required by the Courier Company. We do not sell, rent or give any of your personal information to any unrelated third parties with the exception of Moneris for authorizing credit card payments and the Courier company to let them know where to deliver the shipment and how to contact you if there is any problems.<br />
<br />
If you have any questions or concerns about our Security and Privacy policy, call us at 1.403.282.7335 or e-mail us at support@phidgets.com<br />
<br />
Phidgets Inc. uses various Google Analytics tools such as conversion tracking in order to improve the effectiveness of the website. These statistics are completely anonymous.<br />
<br />
==Holidays==<br />
Phidgets, Inc. will be closed on the following days. During these times, the site will still be accessible and orders can be placed, but they will not ship until the next business day.<br />
<br />
{| style="border:1px solid darkgray;" cellpadding="7px;"<br />
|-style="background: #d1d1d1" align=center <br />
|+'''Phidgets Inc. Holidays'''<br />
! Holiday || Description || 2015 || 2016<br />
|-<br />
|style="background: #f0f0f0" align=center| New Year's Holiday<br />
|style="background: #f0f0f0" align=center| First two days of January<br />
|style="background: #f0f0f0" align=center| Jan 1<br />
|style="background: #f0f0f0" align=center| Jan 1<br />
|-<br />
|style="background: #f0f0f0" align=center| Alberta Family Day<br />
|style="background: #f0f0f0" align=center| Third Monday in February<br />
|style="background: #f0f0f0" align=center| Feb 16<br />
|style="background: #f0f0f0" align=center| Feb 15<br />
|-<br />
|style="background: #f0f0f0" align=center| Good Friday<br />
|style="background: #f0f0f0" align=center| Friday before Easter Sunday<br />
|style="background: #f0f0f0" align=center| Apr 3<br />
|style="background: #f0f0f0" align=center| Mar 25<br />
|-<br />
|style="background: #f0f0f0" align=center| Victoria Day<br />
|style="background: #f0f0f0" align=center| Monday before May 25<br />
|style="background: #f0f0f0" align=center| May 18<br />
|style="background: #f0f0f0" align=center| May 23<br />
|-<br />
|style="background: #f0f0f0" align=center| Canada Day<br />
|style="background: #f0f0f0" align=center| First day of July<br />
|style="background: #f0f0f0" align=center| Jul 1<br />
|style="background: #f0f0f0" align=center| Jul 1<br />
|-<br />
|style="background: #f0f0f0" align=center| Heritage Day<br />
|style="background: #f0f0f0" align=center| First Monday in August<br />
|style="background: #f0f0f0" align=center| Aug 3<br />
|style="background: #f0f0f0" align=center| Aug 1<br />
|-<br />
|style="background: #f0f0f0" align=center| Labour Day<br />
|style="background: #f0f0f0" align=center| First Monday in September<br />
|style="background: #f0f0f0" align=center| Sept 7<br />
|style="background: #f0f0f0" align=center| Sept 5<br />
|-<br />
|style="background: #f0f0f0" align=center| Thanksgiving<br />
|style="background: #f0f0f0" align=center| Second Monday in October<br />
|style="background: #f0f0f0" align=center| Oct 12<br />
|style="background: #f0f0f0" align=center| Oct 10<br />
|-<br />
|style="background: #f0f0f0" align=center| Remembrance Day<br />
|style="background: #f0f0f0" align=center| November 11<br />
|style="background: #f0f0f0" align=center| Nov 11<br />
|style="background: #f0f0f0" align=center| Nov 11<br />
|-<br />
|style="background: #f0f0f0" align=center| Christmas Holiday<br />
|style="background: #f0f0f0" align=center| Dec 24 to the New Year<br />
|style="background: #f0f0f0" align=center| Dec 24-31<br />
|style="background: #f0f0f0" align=center| TBA<br />
|-<br />
|}</div>Bernardhttps://www.phidgets.com/docs/index.php?title=Terms_and_Conditions&diff=26728Terms and Conditions2017-06-07T15:57:00Z<p>Bernard: </p>
<hr />
<div>[[Category:Linked From Website]]<br />
<br />
==Product Warranty==<br />
<br />
All Phidgets products are warranted to be free of defects in material or workmanship under normal use and service for a period of one year from the date of shipment. This warranty does not include damage resulting from accident or misuse. The warranty is also void if the product is modified. This warranty is in lieu of all other warranties expressed or implied including the implied warranties of merchantability of fitness for a particular purpose, whether arising by law, custom or conduct, and the rights and remedies provided under this warranty are exclusive and in lieu of any other rights or remedies. In no event shall Phidgets Incorporated be liable for consequential damages.<br />
<br />
If you believe that your product is defective while still under warranty, {{ContactUs|contact us}}. Once the support desk confirms that the product is defective, we will issue you an RMA number and will replace your defective product free of charge.<br />
<br />
<br />
==Shipping==<br />
===Last Call at 12:00PM===<br />
Most orders received before 12:00 PM Mountain Time - Canada (GMT-07:00) Monday to Friday will be shipped on the same day.<br />
<br />
This does not apply to cut-to-length products.<br />
<br />
We use UPS Express Saver™, UPS Standard (Ground to the United States and Canada), UPS Worldwide Express Saver™, and UPS Worldwide Expedited for international locations that cannot be reached with Express Saver; all our shipments are tracked and fully insured.<br />
<br />
===Shipping Costs===<br />
The shipping cost is calculated at Checkout and submitted for your review before you confirm your order. When multiple shipping options are available for your destination, we will list all available options and let you choose.<br />
<br />
Note that a $5.00 handling charge is added to all orders which are under $50.00.<br />
<br />
If you have your own account with UPS, you can use it and be billed directly by them. In that case you have more shipping options available to you.<br />
<br />
===Shipping in Canada===<br />
We use UPS Express Saver™ - Overnight delivery, and UPS Standard - ground delivery.<br />
<br />
===Shipping to the United States===<br />
We use UPS Express Saver™ which provides a customs-cleared delivery service to most U.S. metropolitan areas, usually by the end of the next business day.<br />
DDP (delivered duty paid) means the seller is responsible for delivering the goods to the named place in the country of the buyer, and pays all costs in bringing the goods to the destination including import duties and taxes.<br />
<br />
We also use UPS Standard (Ground) which offers a customs-cleared delivery service for shipments under $800.00 but will collect Entry Preparation Fees directly from you when delivering the package. <br />
<br />
:'''Entry Preparation Fees'''<br />
:*All rates are in U.S. funds<br />
:*Rates do not include applicable duties or taxes<br />
<br />
{| style="border:1px solid darkgray;" cellpadding="7px;"<br />
|-style="background: #d1d1d1" align=center <br />
! Value for duty|| UPS Standard Service<br />
|-<br />
|style="background: #f0f0f0" align=center|$0.00 to $800.00<br />
|style="background: #f0f0f0" align=center|No Charge<br />
|-<br />
|style="background: #f0f0f0" align=center|$800.01 to $1,250.00<br />
|style="background: #f0f0f0" align=center|$28.75<br />
|-<br />
|style="background: #f0f0f0" align=center|$1,250.01 to $2,500.00<br />
|style="background: #f0f0f0" align=center|$40.50<br />
|-<br />
|style="background: #f0f0f0" align=center|Each Additional $1,000.00<br />
|style="background: #f0f0f0" align=center|$1.95<br />
|}<br />
<br />
'''Shipments to Mexico'''<br />
<br />
UPS offers a customs-cleared delivery service to most Mexican metropolitan areas, usually by the end of the next business day.<br />
<br />
'''International Shipments'''<br />
<br />
Delivery is expected by the end of the second business day to major cities in Europe. You should allow 3 to 5 business days for international destinations other than European major cities.<br />
<br />
<font color = "#663300">'''UPS Worldwide Expedited™'''</font><br />
<br />
'''International Shipments'''<br />
<br />
UPS typically delivers within three to seven business days, depending on destination.<br />
<br />
<font color = "#663300">'''UPS Standard'''</font><br />
<br />
'''Shipments within Canada'''<br />
<br />
Allow 3 to 7 business days depending on the distance between Calgary and your destination.<br />
<br />
'''Shipments to the United States'''<br />
<br />
Allow 3 to 7 business days depending on the distance between Calgary and your destination.<br />
<br />
<br />
<br />
===Import Duties and taxes on International Shipments===<br />
Goods shipped to an international destination may be subject to import duties and taxes, which are levied once the goods reach your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Since customs policies vary widely from country to country, you should contact your local customs office for further information.<br />
<br />
===Tracking your order===<br />
You can track your shipment by going to www.UPS.ca and using the tracking number that was e-mailed to you when your order shipped.<br />
<br />
===Refunds on Late Deliveries===<br />
<br />
Normally, UPS will offer a service guarantee refund when their deliveries arrive late. However, for companies that apply for shipping discounts, this refund does not apply. Phidgets Inc. has applied for such discounts in order to keep shipping costs down and regrettably cannot offer compensation for late shipments.<br />
<br />
===Damaged or Lost Shipment===<br />
'''Shipping Prepaid'''<br />
<br />
Report all damaged or lost shipments to orders@phidgets.com and include your order number. According to UPS, in order to be considered lost, a package must be undelivered 24 hours after the expected delivery date and time. Before contacting us, check your shipment status at ups.ca.<br />
<br />
Damaged or lost items will be replaced at no charge (including shipping costs).<br />
<br />
'''Shipping Collect'''<br />
If you are shipping under your own account, you must notify your courier. If your courier confirms that they have lost your shipment, you must repurchase the lost or damaged products from Phidgets and file a claim with your courier in order to get reimbursed.<br />
<br />
===Refused/Missed Delivery===<br />
If, when the package arrives there is no one to accept delivery UPS will redeliver 2 more times. This is standard UPS protocol. If delivery fails the package will be returned to us and you will be refunded as follows: The refund amount will equal the cost you paid minus the cost of shipping (both directions) and a flat $50 charge to a maximum of the total cost of the package. This applies to packages which failed delivery due to no one being present as well as packages which were refused delivery by a person at the delivery location.<br />
<br />
===Import Restrictions to Russia===<br />
If you are wanting to ship an order to Russia you MUST have a valid business license number in order to complete the shipment. You can include this number in the comments field of the order form. The reason for this is best explained by UPS:<br />
<br />
"Customs authorities in Russia have tightened restrictions on import shipments to Russia, in particular on dutiable shipments sent to private individuals. These shipments are currently under extraordinary scrutiny in an effort to improve accuracy of the accompanying shipping documentation. These additional requirements lead to an unprecedented number of customs holds and delays in delivery. UPS has therefore temporarily suspended the acceptance of dutiable shipments sent to private individuals in Russia until further notice. We regret this step and are confident that, together with the Russian customs authorities, a solution can be found. UPS continues to accept all non-dutiable document shipments to private individuals in Russia and all commercial shipments addressed to businesses." [http://www.ups.com/content/hr/en/about/news/service_updates/20100526_restrictions.html]<br />
<br />
<br />
<br />
<br />
<br />
<br />
==Product Returns==<br />
===All returns must be authorized by Phidgets Inc.===<br />
Before returning a package {{ContactUs|contact us}} and ask for a Return Merchandise Authorization or RMA number. Once you have received it, put the RMA number on the outside of the packaging as well as the packing slip so that it is possible for us to track what the package is supposed to be. Any merchandise returned without an RMA number clearly visible on the packaging will be charged an administrative fee of $25.00 or the value of the returned product, whichever is less. In the event we are unable to determine what the package is, it will be refused and returned to the sender.<br />
<br />
===Unopened Product===<br />
Phidgets will take back any unopened product for a period of 30 days from the date of purchase. Just call or e-mail us for a RMA number and ship the product back to Phidgets prepaid and we will refund your credit card as soon as we receive and inspect the returned goods.<br />
<br />
Products that are returned after 30 days are subject to a re-stocking charge of 25% of the package's value (minimum $5.00) to a maximum of $500.<br />
<br />
We do '''not''' accept returns after 90 days.<br />
<br />
===Product under Warranty===<br />
All Phidgets products are warranted to be free of defects in material or workmanship under normal use and service for a period of one year from the purchase date. This warranty does not include damage resulting from accident or misuse. The warranty is also void if the product has been modified.<br />
<br />
If you believe that your product is defective while still under warranty, {{ContactUs|contact us}}. Once the support desk confirms that the product is defective, you will be given a RMA number and we will replace the defective product.<br />
<br />
===We shipped the wrong/incomplete product===<br />
{{ContactUs|Contact us}}, we will get the correct product sent to you immediately, we will pay all shipping charges.<br />
<br />
==Payment Terms==<br />
We accept credit cards, PayPal, and Wire Transfers.<br />
<br />
{| style="border:1px solid darkgray;" cellpadding="7px;"<br />
|-style="background: #d1d1d1" align=center <br />
! Payment Method|| Terms<br />
|-<br />
|style="background: #f0f0f0" align=center|Credit Cards<br />
|style="background: #f0f0f0" align=left|Visa, MasterCard, American Express (for order in CAD only)<br />
|-<br />
|style="background: #f0f0f0" align=center|PayPal<br />
|style="background: #f0f0f0" align=left|PayPal is accepted. There are no extra fees for using PayPal<br />
|-<br />
|style="background: #f0f0f0" align=center|Wire Transfers<br />
|style="background: #f0f0f0" align=left|Wire transfers are only accepted for orders over $200.00 USD (excluding shipping charges). There is a $25.00 USD charge for wire transfers under $500.00 USD. Any fees charged by the sending bank are your responsibility.<br />Please make sure that the amount sent to us covers both our invoice and your bank fees. Products are not shipped until the money is deposited in<br /> our bank account. We recommend that you e-mail orders@phidgets.com with the amount of the transfer and the invoice you are paying. <br />Any order for which payment is not received within 15 days, will be canceled.<br />
|}<br />
<br />
==Security and Privacy==<br />
Phidgets Inc. pledges a safe and worry-free shopping experience. IF you are using the current version of Internet Explorer, on the checkout page where you enter your credit card information, you will notice a a locked padlock icon on the top bar your browser window. If you are using Mozilla Firefox, you will notice a locked padlock icon in the bottom right corner of your browser window. If this icon does not appear, please contact us directly to complete your purchase. These icons tell you that the page you are on is secure. We use Secure Sockets Layer (SSL 128-bit) technology with a digital certificate by GeoTrust, Inc. for Internet security to protect your personal information. This encryption makes it impossible for anyone to read your information in transit. We do not store your credit information and it is deleted once it has been securely transmitted to Moneris for processing.<br />
<br />
You can elect to save your shipping and billing addresses for your own convenience. If you do not specifically request to store this information, it is deleted once your order is submitted and processed.<br />
<br />
We use your e-mail address to let you know your shipment's tracking number. Your phone number is required by the Courier Company. We do not sell, rent or give any of your personal information to any unrelated third parties with the exception of Moneris for authorizing credit card payments and the Courier company to let them know where to deliver the shipment and how to contact you if there is any problems.<br />
<br />
If you have any questions or concerns about our Security and Privacy policy, call us at 1.403.282.7335 or e-mail us at support@phidgets.com<br />
<br />
===Statistics===<br />
<br />
Phidgets Inc. uses various Google Analytics tools such as conversion tracking in order to improve the effectiveness of the website. These statistics are completely anonymous.<br />
==Holidays==<br />
Phidgets, Inc. will be closed on the following days. During these times, the site will still be accessible and orders can be placed, but they will not ship until the next business day.<br />
<br />
{| style="border:1px solid darkgray;" cellpadding="7px;"<br />
|-style="background: #d1d1d1" align=center <br />
|+'''Phidgets Inc. Holidays'''<br />
! Holiday || Description || 2015 || 2016<br />
|-<br />
|style="background: #f0f0f0" align=center| New Year's Holiday<br />
|style="background: #f0f0f0" align=center| First two days of January<br />
|style="background: #f0f0f0" align=center| Jan 1<br />
|style="background: #f0f0f0" align=center| Jan 1<br />
|-<br />
|style="background: #f0f0f0" align=center| Alberta Family Day<br />
|style="background: #f0f0f0" align=center| Third Monday in February<br />
|style="background: #f0f0f0" align=center| Feb 16<br />
|style="background: #f0f0f0" align=center| Feb 15<br />
|-<br />
|style="background: #f0f0f0" align=center| Good Friday<br />
|style="background: #f0f0f0" align=center| Friday before Easter Sunday<br />
|style="background: #f0f0f0" align=center| Apr 3<br />
|style="background: #f0f0f0" align=center| Mar 25<br />
|-<br />
|style="background: #f0f0f0" align=center| Victoria Day<br />
|style="background: #f0f0f0" align=center| Monday before May 25<br />
|style="background: #f0f0f0" align=center| May 18<br />
|style="background: #f0f0f0" align=center| May 23<br />
|-<br />
|style="background: #f0f0f0" align=center| Canada Day<br />
|style="background: #f0f0f0" align=center| First day of July<br />
|style="background: #f0f0f0" align=center| Jul 1<br />
|style="background: #f0f0f0" align=center| Jul 1<br />
|-<br />
|style="background: #f0f0f0" align=center| Heritage Day<br />
|style="background: #f0f0f0" align=center| First Monday in August<br />
|style="background: #f0f0f0" align=center| Aug 3<br />
|style="background: #f0f0f0" align=center| Aug 1<br />
|-<br />
|style="background: #f0f0f0" align=center| Labour Day<br />
|style="background: #f0f0f0" align=center| First Monday in September<br />
|style="background: #f0f0f0" align=center| Sept 7<br />
|style="background: #f0f0f0" align=center| Sept 5<br />
|-<br />
|style="background: #f0f0f0" align=center| Thanksgiving<br />
|style="background: #f0f0f0" align=center| Second Monday in October<br />
|style="background: #f0f0f0" align=center| Oct 12<br />
|style="background: #f0f0f0" align=center| Oct 10<br />
|-<br />
|style="background: #f0f0f0" align=center| Remembrance Day<br />
|style="background: #f0f0f0" align=center| November 11<br />
|style="background: #f0f0f0" align=center| Nov 11<br />
|style="background: #f0f0f0" align=center| Nov 11<br />
|-<br />
|style="background: #f0f0f0" align=center| Christmas Holiday<br />
|style="background: #f0f0f0" align=center| Dec 24 to the New Year<br />
|style="background: #f0f0f0" align=center| Dec 24-31<br />
|style="background: #f0f0f0" align=center| TBA<br />
|-<br />
|}</div>Bernardhttps://www.phidgets.com/docs/index.php?title=Terms_and_Conditions&diff=26727Terms and Conditions2017-06-07T15:55:22Z<p>Bernard: </p>
<hr />
<div>[[Category:Linked From Website]]<br />
<br />
==Product Warranty==<br />
<br />
All Phidgets products are warranted to be free of defects in material or workmanship under normal use and service for a period of one year from the date of shipment. This warranty does not include damage resulting from accident or misuse. The warranty is also void if the product is modified. This warranty is in lieu of all other warranties expressed or implied including the implied warranties of merchantability of fitness for a particular purpose, whether arising by law, custom or conduct, and the rights and remedies provided under this warranty are exclusive and in lieu of any other rights or remedies. In no event shall Phidgets Incorporated be liable for consequential damages.<br />
<br />
If you believe that your product is defective while still under warranty, {{ContactUs|contact us}}. Once the support desk confirms that the product is defective, we will issue you an RMA number and will replace your defective product free of charge.<br />
<br />
<br />
==Shipping==<br />
===Last Call at 12:00PM===<br />
Most orders received before 12:00 PM Mountain Time - Canada (GMT-07:00) Monday to Friday will be shipped on the same day.<br />
<br />
This does not apply to cut-to-length products.<br />
<br />
We use UPS Express Saver™, UPS Standard (Ground to the United States and Canada), UPS Worldwide Express Saver™, and UPS Worldwide Expedited for international locations that cannot be reached with Express Saver; all our shipments are tracked and fully insured.<br />
<br />
===Shipping Costs===<br />
The shipping cost is calculated at Checkout and submitted for your review before you confirm your order. When multiple shipping options are available for your destination, we will list all available options and let you choose.<br />
<br />
Note that a $5.00 handling charge is added to all orders which are under $50.00.<br />
<br />
If you have your own account with UPS, you can use it and be billed directly by them. In that case you have more shipping options available to you.<br />
<br />
===Shipping in Canada===<br />
We use UPS Express Saver™ - Overnight delivery, and UPS Standard - ground delivery.<br />
<br />
===Shipping to the United States===<br />
We use UPS Express Saver™ which provides a customs-cleared delivery service to most U.S. metropolitan areas, usually by the end of the next business day.<br />
DDP (delivered duty paid) means the seller is responsible for delivering the goods to the named place in the country of the buyer, and pays all costs in bringing the goods to the destination including import duties and taxes.<br />
<br />
We also use UPS Standard (Ground) which offers a customs-cleared delivery service for shipments under $800.00 but will collect Entry Preparation Fees directly from you when delivering the package. <br />
<br />
:'''Entry Preparation Fees'''<br />
:*All rates are in U.S. funds<br />
:*Rates do not include applicable duties or taxes<br />
<br />
{| style="border:1px solid darkgray;" cellpadding="7px;"<br />
|-style="background: #d1d1d1" align=center <br />
! Value for duty|| UPS Standard Service<br />
|-<br />
|style="background: #f0f0f0" align=center|$0.00 to $800.00<br />
|style="background: #f0f0f0" align=center|No Charge<br />
|-<br />
|style="background: #f0f0f0" align=center|$800.01 to $1,250.00<br />
|style="background: #f0f0f0" align=center|$28.75<br />
|-<br />
|style="background: #f0f0f0" align=center|$1,250.01 to $2,500.00<br />
|style="background: #f0f0f0" align=center|$40.50<br />
|-<br />
|style="background: #f0f0f0" align=center|Each Additional $1,000.00<br />
|style="background: #f0f0f0" align=center|$1.95<br />
|}<br />
<br />
'''Shipments to Mexico'''<br />
<br />
UPS offers a customs-cleared delivery service to most Mexican metropolitan areas, usually by the end of the next business day.<br />
<br />
'''International Shipments'''<br />
<br />
Delivery is expected by the end of the second business day to major cities in Europe. You should allow 3 to 5 business days for international destinations other than European major cities.<br />
<br />
<font color = "#663300">'''UPS Worldwide Expedited™'''</font><br />
<br />
'''International Shipments'''<br />
<br />
UPS typically delivers within three to seven business days, depending on destination.<br />
<br />
<font color = "#663300">'''UPS Standard'''</font><br />
<br />
'''Shipments within Canada'''<br />
<br />
Allow 3 to 7 business days depending on the distance between Calgary and your destination.<br />
<br />
'''Shipments to the United States'''<br />
<br />
Allow 3 to 7 business days depending on the distance between Calgary and your destination.<br />
<br />
<br />
<br />
===Import Duties and taxes on International Shipments===<br />
Goods shipped to an international destination may be subject to import duties and taxes, which are levied once the goods reach your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Since customs policies vary widely from country to country, you should contact your local customs office for further information.<br />
<br />
===Tracking your order===<br />
You can track your shipment by going to www.UPS.ca and using the tracking number that was e-mailed to you when your order shipped.<br />
<br />
===Refunds on Late Deliveries===<br />
<br />
Normally, UPS will offer a service guarantee refund when their deliveries arrive late. However, for companies that apply for shipping discounts, this refund does not apply. Phidgets Inc. has applied for such discounts in order to keep shipping costs down and regrettably cannot offer compensation for late shipments.<br />
<br />
===Damaged or Lost Shipment===<br />
'''Shipping Prepaid'''<br />
<br />
Report all damaged or lost shipments to orders@phidgets.com and include your order number. According to UPS, in order to be considered lost, a package must be undelivered 24 hours after the expected delivery date and time. Before contacting us, check your shipment status at ups.ca.<br />
<br />
Damaged or lost items will be replaced at no charge (including shipping costs).<br />
<br />
'''Shipping Collect'''<br />
If you are shipping under your own account, you must notify your courier. If your courier confirms that they have lost your shipment, you must repurchase the lost or damaged products from Phidgets and file a claim with your courier in order to get reimbursed.<br />
<br />
===Refused/Missed Delivery===<br />
If, when the package arrives there is no one to accept delivery UPS will redeliver 2 more times. This is standard UPS protocol. If delivery fails the package will be returned to us and you will be refunded as follows: The refund amount will equal the cost you paid minus the cost of shipping (both directions) and a flat $50 charge to a maximum of the total cost of the package. This applies to packages which failed delivery due to no one being present as well as packages which were refused delivery by a person at the delivery location.<br />
<br />
===Import Restrictions to Russia===<br />
If you are wanting to ship an order to Russia you MUST have a valid business license number in order to complete the shipment. You can include this number in the comments field of the order form. The reason for this is best explained by UPS:<br />
<br />
"Customs authorities in Russia have tightened restrictions on import shipments to Russia, in particular on dutiable shipments sent to private individuals. These shipments are currently under extraordinary scrutiny in an effort to improve accuracy of the accompanying shipping documentation. These additional requirements lead to an unprecedented number of customs holds and delays in delivery. UPS has therefore temporarily suspended the acceptance of dutiable shipments sent to private individuals in Russia until further notice. We regret this step and are confident that, together with the Russian customs authorities, a solution can be found. UPS continues to accept all non-dutiable document shipments to private individuals in Russia and all commercial shipments addressed to businesses." [http://www.ups.com/content/hr/en/about/news/service_updates/20100526_restrictions.html]<br />
<br />
==Holidays==<br />
<br />
Phidgets, Inc. will be closed on the following days. During these times, the site will still be accessible and orders can be placed, but they will not ship until the next business day.<br />
<br />
<br />
<br />
<br />
==Product Returns==<br />
===All returns must be authorized by Phidgets Inc.===<br />
Before returning a package {{ContactUs|contact us}} and ask for a Return Merchandise Authorization or RMA number. Once you have received it, put the RMA number on the outside of the packaging as well as the packing slip so that it is possible for us to track what the package is supposed to be. Any merchandise returned without an RMA number clearly visible on the packaging will be charged an administrative fee of $25.00 or the value of the returned product, whichever is less. In the event we are unable to determine what the package is, it will be refused and returned to the sender.<br />
<br />
===Unopened Product===<br />
Phidgets will take back any unopened product for a period of 30 days from the date of purchase. Just call or e-mail us for a RMA number and ship the product back to Phidgets prepaid and we will refund your credit card as soon as we receive and inspect the returned goods.<br />
<br />
Products that are returned after 30 days are subject to a re-stocking charge of 25% of the package's value (minimum $5.00) to a maximum of $500.<br />
<br />
We do '''not''' accept returns after 90 days.<br />
<br />
===Product under Warranty===<br />
All Phidgets products are warranted to be free of defects in material or workmanship under normal use and service for a period of one year from the purchase date. This warranty does not include damage resulting from accident or misuse. The warranty is also void if the product has been modified.<br />
<br />
If you believe that your product is defective while still under warranty, {{ContactUs|contact us}}. Once the support desk confirms that the product is defective, you will be given a RMA number and we will replace the defective product.<br />
<br />
===We shipped the wrong/incomplete product===<br />
{{ContactUs|Contact us}}, we will get the correct product sent to you immediately, we will pay all shipping charges.<br />
<br />
==Payment Terms==<br />
We accept credit cards, PayPal, and Wire Transfers.<br />
<br />
{| style="border:1px solid darkgray;" cellpadding="7px;"<br />
|-style="background: #d1d1d1" align=center <br />
! Payment Method|| Terms<br />
|-<br />
|style="background: #f0f0f0" align=center|Credit Cards<br />
|style="background: #f0f0f0" align=left|Visa, MasterCard, American Express (for order in CAD only)<br />
|-<br />
|style="background: #f0f0f0" align=center|PayPal<br />
|style="background: #f0f0f0" align=left|PayPal is accepted. There are no extra fees for using PayPal<br />
|-<br />
|style="background: #f0f0f0" align=center|Wire Transfers<br />
|style="background: #f0f0f0" align=left|Wire transfers are only accepted for orders over $200.00 USD (excluding shipping charges). There is a $25.00 USD charge for wire transfers under $500.00 USD. Any fees charged by the sending bank are your responsibility.<br />Please make sure that the amount sent to us covers both our invoice and your bank fees. Products are not shipped until the money is deposited in<br /> our bank account. We recommend that you e-mail orders@phidgets.com with the amount of the transfer and the invoice you are paying. <br />Any order for which payment is not received within 15 days, will be canceled.<br />
|}<br />
<br />
==Security and Privacy==<br />
Phidgets Inc. pledges a safe and worry-free shopping experience. IF you are using the current version of Internet Explorer, on the checkout page where you enter your credit card information, you will notice a a locked padlock icon on the top bar your browser window. If you are using Mozilla Firefox, you will notice a locked padlock icon in the bottom right corner of your browser window. If this icon does not appear, please contact us directly to complete your purchase. These icons tell you that the page you are on is secure. We use Secure Sockets Layer (SSL 128-bit) technology with a digital certificate by GeoTrust, Inc. for Internet security to protect your personal information. This encryption makes it impossible for anyone to read your information in transit. We do not store your credit information and it is deleted once it has been securely transmitted to Moneris for processing.<br />
<br />
You can elect to save your shipping and billing addresses for your own convenience. If you do not specifically request to store this information, it is deleted once your order is submitted and processed.<br />
<br />
We use your e-mail address to let you know your shipment's tracking number. Your phone number is required by the Courier Company. We do not sell, rent or give any of your personal information to any unrelated third parties with the exception of Moneris for authorizing credit card payments and the Courier company to let them know where to deliver the shipment and how to contact you if there is any problems.<br />
<br />
If you have any questions or concerns about our Security and Privacy policy, call us at 1.403.282.7335 or e-mail us at support@phidgets.com<br />
<br />
===Statistics===<br />
<br />
Phidgets Inc. uses various Google Analytics tools such as conversion tracking in order to improve the effectiveness of the website. These statistics are completely anonymous.<br />
<br />
<br />
{| style="border:1px solid darkgray;" cellpadding="7px;"<br />
|-style="background: #d1d1d1" align=center <br />
|+'''Phidgets Inc. Holidays'''<br />
! Holiday || Description || 2015 || 2016<br />
|-<br />
|style="background: #f0f0f0" align=center| New Year's Holiday<br />
|style="background: #f0f0f0" align=center| First two days of January<br />
|style="background: #f0f0f0" align=center| Jan 1<br />
|style="background: #f0f0f0" align=center| Jan 1<br />
|-<br />
|style="background: #f0f0f0" align=center| Alberta Family Day<br />
|style="background: #f0f0f0" align=center| Third Monday in February<br />
|style="background: #f0f0f0" align=center| Feb 16<br />
|style="background: #f0f0f0" align=center| Feb 15<br />
|-<br />
|style="background: #f0f0f0" align=center| Good Friday<br />
|style="background: #f0f0f0" align=center| Friday before Easter Sunday<br />
|style="background: #f0f0f0" align=center| Apr 3<br />
|style="background: #f0f0f0" align=center| Mar 25<br />
|-<br />
|style="background: #f0f0f0" align=center| Victoria Day<br />
|style="background: #f0f0f0" align=center| Monday before May 25<br />
|style="background: #f0f0f0" align=center| May 18<br />
|style="background: #f0f0f0" align=center| May 23<br />
|-<br />
|style="background: #f0f0f0" align=center| Canada Day<br />
|style="background: #f0f0f0" align=center| First day of July<br />
|style="background: #f0f0f0" align=center| Jul 1<br />
|style="background: #f0f0f0" align=center| Jul 1<br />
|-<br />
|style="background: #f0f0f0" align=center| Heritage Day<br />
|style="background: #f0f0f0" align=center| First Monday in August<br />
|style="background: #f0f0f0" align=center| Aug 3<br />
|style="background: #f0f0f0" align=center| Aug 1<br />
|-<br />
|style="background: #f0f0f0" align=center| Labour Day<br />
|style="background: #f0f0f0" align=center| First Monday in September<br />
|style="background: #f0f0f0" align=center| Sept 7<br />
|style="background: #f0f0f0" align=center| Sept 5<br />
|-<br />
|style="background: #f0f0f0" align=center| Thanksgiving<br />
|style="background: #f0f0f0" align=center| Second Monday in October<br />
|style="background: #f0f0f0" align=center| Oct 12<br />
|style="background: #f0f0f0" align=center| Oct 10<br />
|-<br />
|style="background: #f0f0f0" align=center| Remembrance Day<br />
|style="background: #f0f0f0" align=center| November 11<br />
|style="background: #f0f0f0" align=center| Nov 11<br />
|style="background: #f0f0f0" align=center| Nov 11<br />
|-<br />
|style="background: #f0f0f0" align=center| Christmas Holiday<br />
|style="background: #f0f0f0" align=center| Dec 24 to the New Year<br />
|style="background: #f0f0f0" align=center| Dec 24-31<br />
|style="background: #f0f0f0" align=center| TBA<br />
|-<br />
|}</div>Bernardhttps://www.phidgets.com/docs/index.php?title=Terms_and_Conditions&diff=26709Terms and Conditions2017-06-06T20:43:17Z<p>Bernard: </p>
<hr />
<div>[[Category:Linked From Website]]<br />
<br />
==Product Warranty==<br />
<br />
All Phidgets products are warranted to be free of defects in material or workmanship under normal use and service for a period of one year from the date of shipment. This warranty does not include damage resulting from accident or misuse. The warranty is also void if the product is modified. This warranty is in lieu of all other warranties expressed or implied including the implied warranties of merchantability of fitness for a particular purpose, whether arising by law, custom or conduct, and the rights and remedies provided under this warranty are exclusive and in lieu of any other rights or remedies. In no event shall Phidgets Incorporated be liable for consequential damages.<br />
<br />
If you believe that your product is defective while still under warranty, {{ContactUs|contact us}}. Once the support desk confirms that the product is defective, we will issue you an RMA number and will replace your defective product free of charge.<br />
<br />
<br />
==Shipping==<br />
===Last Call at 12:00PM===<br />
Most orders received before 12:00 PM Mountain Time - Canada (GMT-07:00) Monday to Friday will be shipped on the same day.<br />
<br />
This does not apply to cut-to-length products.<br />
<br />
We use UPS Express Saver™, UPS Standard (Ground to the United States and Canada), UPS Worldwide Express Saver™, and UPS Worldwide Expedited for international locations that cannot be reached with Express Saver; all our shipments are tracked and fully insured.<br />
<br />
===Shipping Costs===<br />
The shipping cost is calculated in the shopping cart and submitted for your review before you confirm your order. When multiple shipping options are available for your destination, we will list all available options and let you choose.<br />
<br />
Note that a $5.00 handling charge is added to all orders which are under $50.00.<br />
<br />
If you have your own account with UPS, you can use it and be billed directly by them. In that case you have more shipping options available to you.<br />
<br />
===Shipping in Canada===<br />
We use UPS Express Saver™ - Overnight delivery, and UPS Standard - ground delivery.<br />
<br />
===Shipping to the United States===<br />
We use UPS Express Saver™ which provides a customs-cleared delivery service to most U.S. metropolitan areas, usually by the end of the next business day.<br />
<br />
We also use UPS Standard (Ground) which offers a customs-cleared delivery service for shipments under $800.00. <br />
<br />
:'''Entry Preparation Fees'''<br />
:*All rates are in U.S. funds<br />
:*Rates do not include applicable duties or taxes<br />
<br />
{| style="border:1px solid darkgray;" cellpadding="7px;"<br />
|-style="background: #d1d1d1" align=center <br />
! Value for duty|| UPS Standard Service<br />
|-<br />
|style="background: #f0f0f0" align=center|$0.00 to $800.00<br />
|style="background: #f0f0f0" align=center|No Charge<br />
|-<br />
|style="background: #f0f0f0" align=center|$800.01 to $1,250.00<br />
|style="background: #f0f0f0" align=center|$28.75<br />
|-<br />
|style="background: #f0f0f0" align=center|$1,250.01 to $2,500.00<br />
|style="background: #f0f0f0" align=center|$40.50<br />
|-<br />
|style="background: #f0f0f0" align=center|Each Additional $1,000.00<br />
|style="background: #f0f0f0" align=center|$1.95<br />
|}<br />
<br />
'''Shipments to Mexico'''<br />
<br />
UPS offers a customs-cleared delivery service to most Mexican metropolitan areas, usually by the end of the next business day.<br />
<br />
'''International Shipments'''<br />
<br />
Delivery is expected by the end of the second business day to major cities in Europe. You should allow 3 to 5 business days for international destinations other than European major cities.<br />
<br />
<font color = "#663300">'''UPS Worldwide Expedited™'''</font><br />
<br />
'''International Shipments'''<br />
<br />
UPS typically delivers within three to seven business days, depending on destination.<br />
<br />
<font color = "#663300">'''UPS Standard'''</font><br />
<br />
'''Shipments within Canada'''<br />
<br />
Allow 3 to 7 business days depending on the distance between Calgary and your destination.<br />
<br />
'''Shipments to the United States'''<br />
<br />
Allow 3 to 7 business days depending on the distance between Calgary and your destination.<br />
<br />
<br />
<br />
===Import Duties and taxes on International Shipments===<br />
Goods shipped to an international destination may be subject to import duties and taxes, which are levied once the goods reach your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Since customs policies vary widely from country to country, you should contact your local customs office for further information.<br />
<br />
===Tracking your order===<br />
You can track your shipment by going to www.UPS.ca and using the tracking number that was e-mailed to you when your order shipped.<br />
<br />
===Refunds on Late Deliveries===<br />
<br />
Normally, UPS will offer a service guarantee refund when their deliveries arrive late. However, for companies that apply for shipping discounts, this refund does not apply. Phidgets Inc. has applied for such discounts in order to keep shipping costs down on large orders and regrettably cannot offer compensation for late shipments.<br />
<br />
===Damaged or Lost Shipment===<br />
'''Shipping Prepaid'''<br />
<br />
Report all damaged or lost shipments to orders@phidgets.com and include your order number. According to UPS, in order to be considered lost, a package must be undelivered 24 hours after the expected delivery date and time. Before contacting us, check your shipment status at ups.ca.<br />
<br />
Damaged or lost items will be replaced at no charge (including shipping costs).<br />
<br />
'''Shipping Collect'''<br />
If you are shipping under your own account, you must notify your courier. If your courier confirms that they have lost your shipment, you must repurchase the lost or damaged products from Phidgets and file a claim with your courier in order to get reimbursed.<br />
<br />
===Refused/Missed Delivery===<br />
If, when the package arrives there is no one to accept delivery UPS will redeliver 2 more times. This is standard UPS protocol. If delivery fails the package will be returned to us and you will be refunded as follows: The refund amount will equal the cost you paid minus the cost of shipping (both directions) and a flat $50 charge to a maximum of the total cost of the package. This applies to packages which failed delivery due to no one being present as well as packages which were refused delivery by a person at the delivery location.<br />
<br />
===Import Restrictions to Russia===<br />
If you are wanting to ship an order to Russia you MUST have a valid business license number in order to complete the shipment. You can include this number in the comments field of the order form. The reason for this is best explained by UPS:<br />
<br />
"Customs authorities in Russia have tightened restrictions on import shipments to Russia, in particular on dutiable shipments sent to private individuals. These shipments are currently under extraordinary scrutiny in an effort to improve accuracy of the accompanying shipping documentation. These additional requirements lead to an unprecedented number of customs holds and delays in delivery. UPS has therefore temporarily suspended the acceptance of dutiable shipments sent to private individuals in Russia until further notice. We regret this step and are confident that, together with the Russian customs authorities, a solution can be found. UPS continues to accept all non-dutiable document shipments to private individuals in Russia and all commercial shipments addressed to businesses." [http://www.ups.com/content/hr/en/about/news/service_updates/20100526_restrictions.html]<br />
<br />
==Holidays==<br />
<br />
Phidgets, Inc. will be closed on the following days. During these times, the site will still be accessible and orders can be placed, but they will not ship until the next business day.<br />
<br />
<br />
{| style="border:1px solid darkgray;" cellpadding="7px;"<br />
|-style="background: #d1d1d1" align=center <br />
|+'''Phidgets Inc. Holidays'''<br />
! Holiday || Description || 2015 || 2016<br />
|-<br />
|style="background: #f0f0f0" align=center| New Year's Holiday<br />
|style="background: #f0f0f0" align=center| First two days of January<br />
|style="background: #f0f0f0" align=center| Jan 1<br />
|style="background: #f0f0f0" align=center| Jan 1<br />
|-<br />
|style="background: #f0f0f0" align=center| Alberta Family Day<br />
|style="background: #f0f0f0" align=center| Third Monday in February<br />
|style="background: #f0f0f0" align=center| Feb 16<br />
|style="background: #f0f0f0" align=center| Feb 15<br />
|-<br />
|style="background: #f0f0f0" align=center| Good Friday<br />
|style="background: #f0f0f0" align=center| Friday before Easter Sunday<br />
|style="background: #f0f0f0" align=center| Apr 3<br />
|style="background: #f0f0f0" align=center| Mar 25<br />
|-<br />
|style="background: #f0f0f0" align=center| Victoria Day<br />
|style="background: #f0f0f0" align=center| Monday before May 25<br />
|style="background: #f0f0f0" align=center| May 18<br />
|style="background: #f0f0f0" align=center| May 23<br />
|-<br />
|style="background: #f0f0f0" align=center| Canada Day<br />
|style="background: #f0f0f0" align=center| First day of July<br />
|style="background: #f0f0f0" align=center| Jul 1<br />
|style="background: #f0f0f0" align=center| Jul 1<br />
|-<br />
|style="background: #f0f0f0" align=center| Heritage Day<br />
|style="background: #f0f0f0" align=center| First Monday in August<br />
|style="background: #f0f0f0" align=center| Aug 3<br />
|style="background: #f0f0f0" align=center| Aug 1<br />
|-<br />
|style="background: #f0f0f0" align=center| Labour Day<br />
|style="background: #f0f0f0" align=center| First Monday in September<br />
|style="background: #f0f0f0" align=center| Sept 7<br />
|style="background: #f0f0f0" align=center| Sept 5<br />
|-<br />
|style="background: #f0f0f0" align=center| Thanksgiving<br />
|style="background: #f0f0f0" align=center| Second Monday in October<br />
|style="background: #f0f0f0" align=center| Oct 12<br />
|style="background: #f0f0f0" align=center| Oct 10<br />
|-<br />
|style="background: #f0f0f0" align=center| Remembrance Day<br />
|style="background: #f0f0f0" align=center| November 11<br />
|style="background: #f0f0f0" align=center| Nov 11<br />
|style="background: #f0f0f0" align=center| Nov 11<br />
|-<br />
|style="background: #f0f0f0" align=center| Christmas Holiday<br />
|style="background: #f0f0f0" align=center| Dec 24 to the New Year<br />
|style="background: #f0f0f0" align=center| Dec 24-31<br />
|style="background: #f0f0f0" align=center| TBA<br />
|-<br />
|}<br />
<br />
<br />
==Product Returns==<br />
===All returns must be authorized by Phidgets Inc.===<br />
Before returning a package {{ContactUs|contact us}} and ask for a Return Merchandise Authorization or RMA number. Once you have received it, put the RMA number on the outside of the packaging as well as the packing slip so that it is possible for us to track what the package is supposed to be. Any merchandise returned without an RMA number clearly visible on the packaging will be charged an administrative fee of $25.00 or the value of the returned product, whichever is less. In the event we are unable to determine what the package is, it will be refused and returned to the sender.<br />
<br />
===Unopened Product===<br />
Phidgets will take back any unopened product for a period of 30 days from the date of purchase. Just call or e-mail us for a RMA number and ship the product back to Phidgets prepaid and we will refund your credit card as soon as we receive and inspect the returned goods.<br />
<br />
Products that are returned after 30 days are subject to a re-stocking charge of 25% of the package's value (minimum $5.00) to a maximum of $500.<br />
<br />
We do '''not''' accept returns after 90 days.<br />
<br />
===Product under Warranty===<br />
All Phidgets products are warranted to be free of defects in material or workmanship under normal use and service for a period of one year from the purchase date. This warranty does not include damage resulting from accident or misuse. The warranty is also void if the product has been modified.<br />
<br />
If you believe that your product is defective while still under warranty, {{ContactUs|contact us}}. Once the support desk confirms that the product is defective, you will be given a RMA number and we will replace the defective product.<br />
<br />
===We shipped the wrong/incomplete product===<br />
{{ContactUs|Contact us}}, we will get the correct product sent to you immediately, we will pay all shipping charges.<br />
<br />
==Payment Terms==<br />
We accept credit cards, PayPal, and Wire Transfers.<br />
<br />
{| style="border:1px solid darkgray;" cellpadding="7px;"<br />
|-style="background: #d1d1d1" align=center <br />
! Payment Method|| Terms<br />
|-<br />
|style="background: #f0f0f0" align=center|Credit Cards<br />
|style="background: #f0f0f0" align=left|Visa, MasterCard, American Express (for order in CAD only)<br />
|-<br />
|style="background: #f0f0f0" align=center|PayPal<br />
|style="background: #f0f0f0" align=left|PayPal is accepted. There are no extra fees for using PayPal<br />
|-<br />
|style="background: #f0f0f0" align=center|Wire Transfers<br />
|style="background: #f0f0f0" align=left|Wire transfers are only accepted for orders over $200.00 USD (excluding shipping charges). There is a $25.00 USD charge for wire transfers under $500.00 USD. Any fees charged by the sending bank are your responsibility.<br />Please make sure that the amount sent to us covers both our invoice and your bank fees. Products are not shipped until the money is deposited in<br /> our bank account. We recommend that you e-mail orders@phidgets.com with the amount of the transfer and the invoice you are paying. <br />Any order for which payment is not received within 15 days, will be canceled.<br />
|}<br />
<br />
==Security and Privacy==<br />
Phidgets Inc. pledges a safe and worry-free shopping experience. IF you are using the current version of Internet Explorer, on the checkout page where you enter your credit card information, you will notice a a locked padlock icon on the top bar your browser window. If you are using Mozilla Firefox, you will notice a locked padlock icon in the bottom right corner of your browser window. If this icon does not appear, please contact us directly to complete your purchase. These icons tell you that the page you are on is secure. We use Secure Sockets Layer (SSL 128-bit) technology with a digital certificate by GeoTrust, Inc. for Internet security to protect your personal information. This encryption makes it impossible for anyone to read your information in transit. We do not store your credit information and it is deleted once it has been securely transmitted to Moneris for processing.<br />
<br />
You can elect to save your shipping and billing addresses for your own convenience. If you do not specifically request to store this information, it is deleted once your order is submitted and processed.<br />
<br />
We use your e-mail address to let you know your shipment's tracking number. Your phone number is required by the Courier Company. We do not sell, rent or give any of your personal information to any unrelated third parties with the exception of Moneris for authorizing credit card payments and the Courier company to let them know where to deliver the shipment and how to contact you if there is any problems.<br />
<br />
If you have any questions or concerns about our Security and Privacy policy, call us at 1.403.282.7335 or e-mail us at support@phidgets.com<br />
<br />
===Statistics===<br />
<br />
Phidgets Inc. uses various Google Analytics tools such as conversion tracking in order to improve the effectiveness of the website. These statistics are completely anonymous.</div>Bernardhttps://www.phidgets.com/docs/index.php?title=Terms_and_Conditions&diff=26705Terms and Conditions2017-06-06T20:23:27Z<p>Bernard: </p>
<hr />
<div>[[Category:Linked From Website]]<br />
<br />
==Product Warranty==<br />
<br />
All Phidgets products are warranted to be free of defects in material or workmanship under normal use and service for a period of one year from the date of shipment. This warranty does not include damage resulting from accident or misuse. The warranty is also void if the product is modified. This warranty is in lieu of all other warranties expressed or implied including the implied warranties of merchantability of fitness for a particular purpose, whether arising by law, custom or conduct, and the rights and remedies provided under this warranty are exclusive and in lieu of any other rights or remedies. In no event shall Phidgets Incorporated be liable for consequential damages.<br />
<br />
If you believe that your product is defective while still under warranty, {{ContactUs|contact us}}. Once the support desk confirms that the product is defective, we will issue you an RMA number and will replace your defective product free of charge.<br />
<br />
<br />
==Shipping==<br />
===Last Call at 12:00PM===<br />
Most orders received before 12:00 PM Mountain Time - Canada (GMT-07:00) Monday to Friday will be shipped on the same day.<br />
This does not apply to cut-to-length products.<br />
We use UPS Express Saver™, UPS Standard (Ground to the United States and Canada), UPS Worldwide Express Saver™, and UPS Worldwide Expedited for international locations that cannot be reached with Express Saver; all our shipments are tracked and fully insured.<br />
<br />
===Shipping Costs===<br />
The shipping cost is calculated in the shopping cart and submitted for your review before you confirm your order. When multiple shipping options are available for your destination, we will list all available options and let you choose.<br />
<br />
Note that a $5.00 handling charge is added to all orders which are under $50.00.<br />
<br />
If you have your own account with UPS, you can use it and be billed directly by them.<br />
<br />
===Shipping in Canada===<br />
<font color = "#663300">'''UPS Express Saver™'''</font><br />
<br />
'''Shipments within Canada'''<br />
<br />
UPS Express Saver is typically overnight delivery by 12 noon to most metropolitan areas.<br />
<br />
<font color = "#663300">'''UPS Worldwide Express Saver™'''</font><br />
<br />
'''Shipments to the United States'''<br />
<br />
UPS offers a customs-cleared delivery service to most U.S. metropolitan areas, usually by the end of the next business day.<br />
<br />
'''Shipments to Mexico'''<br />
<br />
UPS offers a customs-cleared delivery service to most Mexican metropolitan areas, usually by the end of the next business day.<br />
<br />
'''International Shipments'''<br />
<br />
Delivery is expected by the end of the second business day to major cities in Europe. You should allow 3 to 5 business days for international destinations other than European major cities.<br />
<br />
<font color = "#663300">'''UPS Worldwide Expedited™'''</font><br />
<br />
'''International Shipments'''<br />
<br />
UPS typically delivers within three to seven business days, depending on destination.<br />
<br />
<font color = "#663300">'''UPS Standard'''</font><br />
<br />
'''Shipments within Canada'''<br />
<br />
Allow 3 to 7 business days depending on the distance between Calgary and your destination.<br />
<br />
'''Shipments to the United States'''<br />
<br />
Allow 3 to 7 business days depending on the distance between Calgary and your destination.<br />
<br />
:'''Entry Preparation Fees'''<br />
:*All rates are in U.S. funds<br />
:*Rates do not include applicable duties or taxes<br />
<br />
{| style="border:1px solid darkgray;" cellpadding="7px;"<br />
|-style="background: #d1d1d1" align=center <br />
! Value for duty|| UPS Standard Service<br />
|-<br />
|style="background: #f0f0f0" align=center|$0.00 to $800.00<br />
|style="background: #f0f0f0" align=center|No Charge<br />
|-<br />
|style="background: #f0f0f0" align=center|$800.01 to $1,250.00<br />
|style="background: #f0f0f0" align=center|$28.75<br />
|-<br />
|style="background: #f0f0f0" align=center|$1,250.01 to $2,500.00<br />
|style="background: #f0f0f0" align=center|$40.50<br />
|-<br />
|style="background: #f0f0f0" align=center|Each Additional $1,000.00<br />
|style="background: #f0f0f0" align=center|$1.95<br />
|}<br />
<br />
===Import Duties and taxes on International Shipments===<br />
Goods shipped to an international destination may be subject to import duties and taxes, which are levied once the goods reach your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Since customs policies vary widely from country to country, you should contact your local customs office for further information.<br />
<br />
===Tracking your order===<br />
You can track your shipment by going to www.UPS.ca and using the tracking number that was e-mailed to you when your order shipped.<br />
<br />
===Refunds on Late Deliveries===<br />
<br />
Normally, UPS will offer a service guarantee refund when their deliveries arrive late. However, for companies that apply for shipping discounts, this refund does not apply. Phidgets Inc. has applied for such discounts in order to keep shipping costs down on large orders and regrettably cannot offer compensation for late shipments.<br />
<br />
===Damaged or Lost Shipment===<br />
'''Shipping Prepaid'''<br />
<br />
Report all damaged or lost shipments to orders@phidgets.com and include your order number. According to UPS, in order to be considered lost, a package must be undelivered 24 hours after the expected delivery date and time. Before contacting us, check your shipment status at ups.ca.<br />
<br />
Damaged or lost items will be replaced at no charge (including shipping costs).<br />
<br />
'''Shipping Collect'''<br />
If you are shipping under your own account, you must notify your courier. If your courier confirms that they have lost your shipment, you must repurchase the lost or damaged products from Phidgets and file a claim with your courier in order to get reimbursed.<br />
<br />
===Refused/Missed Delivery===<br />
If, when the package arrives there is no one to accept delivery UPS will redeliver 2 more times. This is standard UPS protocol. If delivery fails the package will be returned to us and you will be refunded as follows: The refund amount will equal the cost you paid minus the cost of shipping (both directions) and a flat $50 charge to a maximum of the total cost of the package. This applies to packages which failed delivery due to no one being present as well as packages which were refused delivery by a person at the delivery location.<br />
<br />
===Import Restrictions to Russia===<br />
If you are wanting to ship an order to Russia you MUST have a valid business license number in order to complete the shipment. You can include this number in the comments field of the order form. The reason for this is best explained by UPS:<br />
<br />
"Customs authorities in Russia have tightened restrictions on import shipments to Russia, in particular on dutiable shipments sent to private individuals. These shipments are currently under extraordinary scrutiny in an effort to improve accuracy of the accompanying shipping documentation. These additional requirements lead to an unprecedented number of customs holds and delays in delivery. UPS has therefore temporarily suspended the acceptance of dutiable shipments sent to private individuals in Russia until further notice. We regret this step and are confident that, together with the Russian customs authorities, a solution can be found. UPS continues to accept all non-dutiable document shipments to private individuals in Russia and all commercial shipments addressed to businesses." [http://www.ups.com/content/hr/en/about/news/service_updates/20100526_restrictions.html]<br />
<br />
==Holidays==<br />
<br />
Phidgets, Inc. will be closed on the following days. During these times, the site will still be accessible and orders can be placed, but they will not ship until the next business day.<br />
<br />
<br />
{| style="border:1px solid darkgray;" cellpadding="7px;"<br />
|-style="background: #d1d1d1" align=center <br />
|+'''Phidgets Inc. Holidays'''<br />
! Holiday || Description || 2015 || 2016<br />
|-<br />
|style="background: #f0f0f0" align=center| New Year's Holiday<br />
|style="background: #f0f0f0" align=center| First two days of January<br />
|style="background: #f0f0f0" align=center| Jan 1<br />
|style="background: #f0f0f0" align=center| Jan 1<br />
|-<br />
|style="background: #f0f0f0" align=center| Alberta Family Day<br />
|style="background: #f0f0f0" align=center| Third Monday in February<br />
|style="background: #f0f0f0" align=center| Feb 16<br />
|style="background: #f0f0f0" align=center| Feb 15<br />
|-<br />
|style="background: #f0f0f0" align=center| Good Friday<br />
|style="background: #f0f0f0" align=center| Friday before Easter Sunday<br />
|style="background: #f0f0f0" align=center| Apr 3<br />
|style="background: #f0f0f0" align=center| Mar 25<br />
|-<br />
|style="background: #f0f0f0" align=center| Victoria Day<br />
|style="background: #f0f0f0" align=center| Monday before May 25<br />
|style="background: #f0f0f0" align=center| May 18<br />
|style="background: #f0f0f0" align=center| May 23<br />
|-<br />
|style="background: #f0f0f0" align=center| Canada Day<br />
|style="background: #f0f0f0" align=center| First day of July<br />
|style="background: #f0f0f0" align=center| Jul 1<br />
|style="background: #f0f0f0" align=center| Jul 1<br />
|-<br />
|style="background: #f0f0f0" align=center| Heritage Day<br />
|style="background: #f0f0f0" align=center| First Monday in August<br />
|style="background: #f0f0f0" align=center| Aug 3<br />
|style="background: #f0f0f0" align=center| Aug 1<br />
|-<br />
|style="background: #f0f0f0" align=center| Labour Day<br />
|style="background: #f0f0f0" align=center| First Monday in September<br />
|style="background: #f0f0f0" align=center| Sept 7<br />
|style="background: #f0f0f0" align=center| Sept 5<br />
|-<br />
|style="background: #f0f0f0" align=center| Thanksgiving<br />
|style="background: #f0f0f0" align=center| Second Monday in October<br />
|style="background: #f0f0f0" align=center| Oct 12<br />
|style="background: #f0f0f0" align=center| Oct 10<br />
|-<br />
|style="background: #f0f0f0" align=center| Remembrance Day<br />
|style="background: #f0f0f0" align=center| November 11<br />
|style="background: #f0f0f0" align=center| Nov 11<br />
|style="background: #f0f0f0" align=center| Nov 11<br />
|-<br />
|style="background: #f0f0f0" align=center| Christmas Holiday<br />
|style="background: #f0f0f0" align=center| Dec 24 to the New Year<br />
|style="background: #f0f0f0" align=center| Dec 24-31<br />
|style="background: #f0f0f0" align=center| TBA<br />
|-<br />
|}<br />
<br />
<br />
==Product Returns==<br />
===All returns must be authorized by Phidgets Inc.===<br />
Before returning a package {{ContactUs|contact us}} and ask for a Return Merchandise Authorization or RMA number. Once you have received it, put the RMA number on the outside of the packaging as well as the packing slip so that it is possible for us to track what the package is supposed to be. Any merchandise returned without an RMA number clearly visible on the packaging will be charged an administrative fee of $25.00 or the value of the returned product, whichever is less. In the event we are unable to determine what the package is, it will be refused and returned to the sender.<br />
<br />
===Unopened Product===<br />
Phidgets will take back any unopened product for a period of 30 days from the date of purchase. Just call or e-mail us for a RMA number and ship the product back to Phidgets prepaid and we will refund your credit card as soon as we receive and inspect the returned goods.<br />
<br />
Products that are returned after 30 days are subject to a re-stocking charge of 25% of the package's value (minimum $5.00) to a maximum of $500.<br />
<br />
We do '''not''' accept returns after 90 days.<br />
<br />
===Product under Warranty===<br />
All Phidgets products are warranted to be free of defects in material or workmanship under normal use and service for a period of one year from the purchase date. This warranty does not include damage resulting from accident or misuse. The warranty is also void if the product has been modified.<br />
<br />
If you believe that your product is defective while still under warranty, {{ContactUs|contact us}}. Once the support desk confirms that the product is defective, you will be given a RMA number and we will replace the defective product.<br />
<br />
===We shipped the wrong/incomplete product===<br />
{{ContactUs|Contact us}}, we will get the correct product sent to you immediately, we will pay all shipping charges.<br />
<br />
==Payment Terms==<br />
We accept credit cards, PayPal, and Wire Transfers.<br />
<br />
{| style="border:1px solid darkgray;" cellpadding="7px;"<br />
|-style="background: #d1d1d1" align=center <br />
! Payment Method|| Terms<br />
|-<br />
|style="background: #f0f0f0" align=center|Credit Cards<br />
|style="background: #f0f0f0" align=left|Visa, MasterCard, American Express (for order in CAD only)<br />
|-<br />
|style="background: #f0f0f0" align=center|PayPal<br />
|style="background: #f0f0f0" align=left|PayPal is accepted. There are no extra fees for using PayPal<br />
|-<br />
|style="background: #f0f0f0" align=center|Wire Transfers<br />
|style="background: #f0f0f0" align=left|Wire transfers are only accepted for orders over $200.00 USD (excluding shipping charges). There is a $25.00 USD charge for wire transfers under $500.00 USD. Any fees charged by the sending bank are your responsibility.<br />Please make sure that the amount sent to us covers both our invoice and your bank fees. Products are not shipped until the money is deposited in<br /> our bank account. We recommend that you e-mail orders@phidgets.com with the amount of the transfer and the invoice you are paying. <br />Any order for which payment is not received within 15 days, will be canceled.<br />
|}<br />
<br />
==Security and Privacy==<br />
Phidgets Inc. pledges a safe and worry-free shopping experience. IF you are using the current version of Internet Explorer, on the checkout page where you enter your credit card information, you will notice a a locked padlock icon on the top bar your browser window. If you are using Mozilla Firefox, you will notice a locked padlock icon in the bottom right corner of your browser window. If this icon does not appear, please contact us directly to complete your purchase. These icons tell you that the page you are on is secure. We use Secure Sockets Layer (SSL 128-bit) technology with a digital certificate by GeoTrust, Inc. for Internet security to protect your personal information. This encryption makes it impossible for anyone to read your information in transit. We do not store your credit information and it is deleted once it has been securely transmitted to Moneris for processing.<br />
<br />
You can elect to save your shipping and billing addresses for your own convenience. If you do not specifically request to store this information, it is deleted once your order is submitted and processed.<br />
<br />
We use your e-mail address to let you know your shipment's tracking number. Your phone number is required by the Courier Company. We do not sell, rent or give any of your personal information to any unrelated third parties with the exception of Moneris for authorizing credit card payments and the Courier company to let them know where to deliver the shipment and how to contact you if there is any problems.<br />
<br />
If you have any questions or concerns about our Security and Privacy policy, call us at 1.403.282.7335 or e-mail us at support@phidgets.com<br />
<br />
===Statistics===<br />
<br />
Phidgets Inc. uses various Google Analytics tools such as conversion tracking in order to improve the effectiveness of the website. These statistics are completely anonymous.</div>Bernardhttps://www.phidgets.com/docs/index.php?title=Terms_and_Conditions&diff=26704Terms and Conditions2017-06-06T20:09:58Z<p>Bernard: </p>
<hr />
<div>[[Category:Linked From Website]]<br />
<br />
==Product Warranty==<br />
<br />
All Phidgets products are warranted to be free of defects in material or workmanship under normal use and service for a period of one year from the date of shipment. This warranty does not include damage resulting from accident or misuse. The warranty is also void if the product is modified. This warranty is in lieu of all other warranties expressed or implied including the implied warranties of merchantability of fitness for a particular purpose, whether arising by law, custom or conduct, and the rights and remedies provided under this warranty are exclusive and in lieu of any other rights or remedies. In no event shall Phidgets Incorporated be liable for consequential damages.<br />
<br />
If you believe that your product is defective while still under warranty, {{ContactUs|contact us}}. Once the support desk confirms that the product is defective, we will issue you an RMA number and will replace your defective product free of charge.<br />
<br />
==Security and Privacy==<br />
Phidgets Inc. pledges a safe and worry-free shopping experience. IF you are using the current version of Internet Explorer, on the checkout page where you enter your credit card information, you will notice a a locked padlock icon on the top bar your browser window. If you are using Mozilla Firefox, you will notice a locked padlock icon in the bottom right corner of your browser window. If this icon does not appear, please contact us directly to complete your purchase. These icons tell you that the page you are on is secure. We use Secure Sockets Layer (SSL 128-bit) technology with a digital certificate by GeoTrust, Inc. for Internet security to protect your personal information. This encryption makes it impossible for anyone to read your information in transit. We do not store your credit information and it is deleted once it has been securely transmitted to Moneris for processing.<br />
<br />
You can elect to save your shipping and billing addresses for your own convenience. If you do not specifically request to store this information, it is deleted once your order is submitted and processed.<br />
<br />
We use your e-mail address to let you know your shipment's tracking number. Your phone number is required by the Courier Company. We do not sell, rent or give any of your personal information to any unrelated third parties with the exception of Moneris for authorizing credit card payments and the Courier company to let them know where to deliver the shipment and how to contact you if there is any problems.<br />
<br />
If you have any questions or concerns about our Security and Privacy policy, call us at 1.403.282.7335 or e-mail us at support@phidgets.com<br />
<br />
===Statistics===<br />
<br />
Phidgets Inc. uses various Google Analytics tools such as conversion tracking in order to improve the effectiveness of the website. These statistics are completely anonymous.<br />
<br />
==Shipping Policy==<br />
===Last Call at 12:00PM===<br />
Most orders received before 12:00 PM Mountain Time - Canada (GMT-07:00) Monday to Friday will be shipped on the same day.<br />
<br />
===Carriers===<br />
We ship via UPS Express Saver™, UPS Standard (Ground to the United States and Canada), UPS Worldwide Express Saver™, and UPS Worldwide Expedited for international locations that cannot be reached with Express Saver; all our shipments are tracked and fully insured.<br />
<br />
===Shipping Costs===<br />
The shipping cost is calculated in the shopping cart and submitted for your review before you confirm your order. When multiple shipping options are available for your destination, we will list all available options and let you choose.<br />
<br />
Note that a $5.00 handling charge is added to all orders which are under $50.00.<br />
<br />
If you have your own account with UPS, you can use it and be billed directly by them.<br />
<br />
===Services===<br />
<font color = "#663300">'''UPS Express Saver™'''</font><br />
<br />
'''Shipments within Canada'''<br />
<br />
UPS Express Saver is typically overnight delivery by 12 noon to most metropolitan areas.<br />
<br />
<font color = "#663300">'''UPS Worldwide Express Saver™'''</font><br />
<br />
'''Shipments to the United States'''<br />
<br />
UPS offers a customs-cleared delivery service to most U.S. metropolitan areas, usually by the end of the next business day.<br />
<br />
'''Shipments to Mexico'''<br />
<br />
UPS offers a customs-cleared delivery service to most Mexican metropolitan areas, usually by the end of the next business day.<br />
<br />
'''International Shipments'''<br />
<br />
Delivery is expected by the end of the second business day to major cities in Europe. You should allow 3 to 5 business days for international destinations other than European major cities.<br />
<br />
<font color = "#663300">'''UPS Worldwide Expedited™'''</font><br />
<br />
'''International Shipments'''<br />
<br />
UPS typically delivers within three to seven business days, depending on destination.<br />
<br />
<font color = "#663300">'''UPS Standard'''</font><br />
<br />
'''Shipments within Canada'''<br />
<br />
Allow 3 to 7 business days depending on the distance between Calgary and your destination.<br />
<br />
'''Shipments to the United States'''<br />
<br />
Allow 3 to 7 business days depending on the distance between Calgary and your destination.<br />
<br />
:'''Entry Preparation Fees'''<br />
:*All rates are in U.S. funds<br />
:*Rates do not include applicable duties or taxes<br />
<br />
{| style="border:1px solid darkgray;" cellpadding="7px;"<br />
|-style="background: #d1d1d1" align=center <br />
! Value for duty|| UPS Standard Service<br />
|-<br />
|style="background: #f0f0f0" align=center|$0.00 to $800.00<br />
|style="background: #f0f0f0" align=center|No Charge<br />
|-<br />
|style="background: #f0f0f0" align=center|$800.01 to $1,250.00<br />
|style="background: #f0f0f0" align=center|$28.75<br />
|-<br />
|style="background: #f0f0f0" align=center|$1,250.01 to $2,500.00<br />
|style="background: #f0f0f0" align=center|$40.50<br />
|-<br />
|style="background: #f0f0f0" align=center|Each Additional $1,000.00<br />
|style="background: #f0f0f0" align=center|$1.95<br />
|}<br />
<br />
===Import Duties and taxes on International Shipments===<br />
Goods shipped to an international destination may be subject to import duties and taxes, which are levied once the goods reach your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Since customs policies vary widely from country to country, you should contact your local customs office for further information.<br />
<br />
===Tracking your order===<br />
You can track your shipment by going to www.UPS.ca and using the tracking number that was e-mailed to you when your order shipped.<br />
<br />
===Refunds on Late Deliveries===<br />
<br />
Normally, UPS will offer a service guarantee refund when their deliveries arrive late. However, for companies that apply for shipping discounts, this refund does not apply. Phidgets Inc. has applied for such discounts in order to keep shipping costs down on large orders and regrettably cannot offer compensation for late shipments.<br />
<br />
===Damaged or Lost Shipment===<br />
'''Shipping Prepaid'''<br />
<br />
Report all damaged or lost shipments to orders@phidgets.com and include your order number. According to UPS, in order to be considered lost, a package must be undelivered 24 hours after the expected delivery date and time. Before contacting us, check your shipment status at ups.ca.<br />
<br />
Damaged or lost items will be replaced at no charge (including shipping costs).<br />
<br />
'''Shipping Collect'''<br />
If you are shipping under your own account, you must notify your courier. If your courier confirms that they have lost your shipment, you must repurchase the lost or damaged products from Phidgets and file a claim with your courier in order to get reimbursed.<br />
<br />
===Refused/Missed Delivery===<br />
If, when the package arrives there is no one to accept delivery UPS will redeliver 2 more times. This is standard UPS protocol. If delivery fails the package will be returned to us and you will be refunded as follows: The refund amount will equal the cost you paid minus the cost of shipping (both directions) and a flat $50 charge to a maximum of the total cost of the package. This applies to packages which failed delivery due to no one being present as well as packages which were refused delivery by a person at the delivery location.<br />
<br />
===Import Restrictions to Russia===<br />
If you are wanting to ship an order to Russia you MUST have a valid business license number in order to complete the shipment. You can include this number in the comments field of the order form. The reason for this is best explained by UPS:<br />
<br />
"Customs authorities in Russia have tightened restrictions on import shipments to Russia, in particular on dutiable shipments sent to private individuals. These shipments are currently under extraordinary scrutiny in an effort to improve accuracy of the accompanying shipping documentation. These additional requirements lead to an unprecedented number of customs holds and delays in delivery. UPS has therefore temporarily suspended the acceptance of dutiable shipments sent to private individuals in Russia until further notice. We regret this step and are confident that, together with the Russian customs authorities, a solution can be found. UPS continues to accept all non-dutiable document shipments to private individuals in Russia and all commercial shipments addressed to businesses." [http://www.ups.com/content/hr/en/about/news/service_updates/20100526_restrictions.html]<br />
<br />
==Holidays==<br />
<br />
Phidgets, Inc. will be closed on the following days. During these times, the site will still be accessible and orders can be placed, but they will not ship until the next business day.<br />
<br />
<br />
{| style="border:1px solid darkgray;" cellpadding="7px;"<br />
|-style="background: #d1d1d1" align=center <br />
|+'''Phidgets Inc. Holidays'''<br />
! Holiday || Description || 2015 || 2016<br />
|-<br />
|style="background: #f0f0f0" align=center| New Year's Holiday<br />
|style="background: #f0f0f0" align=center| First two days of January<br />
|style="background: #f0f0f0" align=center| Jan 1<br />
|style="background: #f0f0f0" align=center| Jan 1<br />
|-<br />
|style="background: #f0f0f0" align=center| Alberta Family Day<br />
|style="background: #f0f0f0" align=center| Third Monday in February<br />
|style="background: #f0f0f0" align=center| Feb 16<br />
|style="background: #f0f0f0" align=center| Feb 15<br />
|-<br />
|style="background: #f0f0f0" align=center| Good Friday<br />
|style="background: #f0f0f0" align=center| Friday before Easter Sunday<br />
|style="background: #f0f0f0" align=center| Apr 3<br />
|style="background: #f0f0f0" align=center| Mar 25<br />
|-<br />
|style="background: #f0f0f0" align=center| Victoria Day<br />
|style="background: #f0f0f0" align=center| Monday before May 25<br />
|style="background: #f0f0f0" align=center| May 18<br />
|style="background: #f0f0f0" align=center| May 23<br />
|-<br />
|style="background: #f0f0f0" align=center| Canada Day<br />
|style="background: #f0f0f0" align=center| First day of July<br />
|style="background: #f0f0f0" align=center| Jul 1<br />
|style="background: #f0f0f0" align=center| Jul 1<br />
|-<br />
|style="background: #f0f0f0" align=center| Heritage Day<br />
|style="background: #f0f0f0" align=center| First Monday in August<br />
|style="background: #f0f0f0" align=center| Aug 3<br />
|style="background: #f0f0f0" align=center| Aug 1<br />
|-<br />
|style="background: #f0f0f0" align=center| Labour Day<br />
|style="background: #f0f0f0" align=center| First Monday in September<br />
|style="background: #f0f0f0" align=center| Sept 7<br />
|style="background: #f0f0f0" align=center| Sept 5<br />
|-<br />
|style="background: #f0f0f0" align=center| Thanksgiving<br />
|style="background: #f0f0f0" align=center| Second Monday in October<br />
|style="background: #f0f0f0" align=center| Oct 12<br />
|style="background: #f0f0f0" align=center| Oct 10<br />
|-<br />
|style="background: #f0f0f0" align=center| Remembrance Day<br />
|style="background: #f0f0f0" align=center| November 11<br />
|style="background: #f0f0f0" align=center| Nov 11<br />
|style="background: #f0f0f0" align=center| Nov 11<br />
|-<br />
|style="background: #f0f0f0" align=center| Christmas Holiday<br />
|style="background: #f0f0f0" align=center| Dec 24 to the New Year<br />
|style="background: #f0f0f0" align=center| Dec 24-31<br />
|style="background: #f0f0f0" align=center| TBA<br />
|-<br />
|}<br />
<br />
<br />
==Product Returns==<br />
===All returns must be authorized by Phidgets Inc.===<br />
Before returning a package {{ContactUs|contact us}} and ask for a Return Merchandise Authorization or RMA number. Once you have received it, put the RMA number on the outside of the packaging as well as the packing slip so that it is possible for us to track what the package is supposed to be. Any merchandise returned without an RMA number clearly visible on the packaging will be charged an administrative fee of $25.00 or the value of the returned product, whichever is less. In the event we are unable to determine what the package is, it will be refused and returned to the sender.<br />
<br />
===Unopened Product===<br />
Phidgets will take back any unopened product for a period of 30 days from the date of purchase. Just call or e-mail us for a RMA number and ship the product back to Phidgets prepaid and we will refund your credit card as soon as we receive and inspect the returned goods.<br />
<br />
Products that are returned after 30 days are subject to a re-stocking charge of 25% of the package's value (minimum $5.00) to a maximum of $500.<br />
<br />
We do '''not''' accept returns after 90 days.<br />
<br />
===Product under Warranty===<br />
All Phidgets products are warranted to be free of defects in material or workmanship under normal use and service for a period of one year from the purchase date. This warranty does not include damage resulting from accident or misuse. The warranty is also void if the product has been modified.<br />
<br />
If you believe that your product is defective while still under warranty, {{ContactUs|contact us}}. Once the support desk confirms that the product is defective, you will be given a RMA number and we will replace the defective product.<br />
<br />
===We shipped the wrong/incomplete product===<br />
{{ContactUs|Contact us}}, we will get the correct product sent to you immediately, we will pay all shipping charges.<br />
<br />
==Payment Terms==<br />
We accept credit cards, PayPal, and Wire Transfers.<br />
<br />
{| style="border:1px solid darkgray;" cellpadding="7px;"<br />
|-style="background: #d1d1d1" align=center <br />
! Payment Method|| Terms<br />
|-<br />
|style="background: #f0f0f0" align=center|Credit Cards<br />
|style="background: #f0f0f0" align=left|Visa, MasterCard, American Express (for order in CAD only)<br />
|-<br />
|style="background: #f0f0f0" align=center|PayPal<br />
|style="background: #f0f0f0" align=left|PayPal is accepted. There are no extra fees for using PayPal<br />
|-<br />
|style="background: #f0f0f0" align=center|Wire Transfers<br />
|style="background: #f0f0f0" align=left|Wire transfers are only accepted for orders over $200.00 USD (excluding shipping charges). There is a $25.00 USD charge for wire transfers under $500.00 USD. Any fees charged by the sending bank are your responsibility.<br />Please make sure that the amount sent to us covers both our invoice and your bank fees. Products are not shipped until the money is deposited in<br /> our bank account. We recommend that you e-mail orders@phidgets.com with the amount of the transfer and the invoice you are paying. <br />Any order for which payment is not received within 15 days, will be canceled.<br />
|}</div>Bernard